Experienced Customer Success Manager for Logistics SaaS Solutions – Driving Growth and Excellence in Customer Relationships

Welcome to blithequark: Revolutionizing Logistics through Digitization and Automation At blithequark, we are passionate about building lasting relationships with our customers and ensuring they achieve exceptional results. As a logistics SaaS scale-up, we enable industrial and logistics companies to smoothly manage the complete flow of trailers rolling on and off their sites, as well as all trailer movements on-site. Our mission is to revolutionize logistics through digitization and automation, and we are just getting started. Backed by solid funding and a bold vision, we are scaling internationally and redefining what's possible in supply chain tech. About the Role: Customer Success Manager DACH We are looking for an experienced Customer Success Manager to play a key role in the entire customer journey, assisting in the implementation of our solution and ensuring that our customers continue to benefit from it, while also identifying opportunities for upselling and expansion. As the voice of the customer within our company, you will make a crucial contribution to the further development of the blithequark solution. Your responsibilities will include managing the entire implementation of our solution, guiding customers through the QuickStart onboarding journey, consistently maintaining excellent customer success, taking initiatives to improve our processes, driving growth in your customer portfolio, and assisting the sales team by spotting cross-selling opportunities. Key Responsibilities: Manage the entire implementation of our solution and keep track of scope, time, and budget, cooperating with our Implementation Consultants to ensure successful project delivery. Guide customers through the QuickStart onboarding journey and drive early value realization, empowering customers to confidently adopt and configure the solution themselves. Consistently maintain excellent customer success by being in close contact with customers and ensuring they receive the maximum return on their investment in blithequark, cooperating closely with the Customer Support Advisor to solve complex issues. Take initiatives to improve our processes in Customer Success, making our customers even happier with blithequark. Drive growth in your customer portfolio and assist the sales team by spotting cross-selling opportunities, identifying areas for upselling and expansion. Work from home or on the road, with regular visits to our offices in Ghent to catch up with colleagues and stay connected with the team. What We Offer: At blithequark, we offer a unique opportunity to make a real impact on our customers' success and shape the future of our company. You will be part of a fun and dynamic team, with a strong focus on collaboration, innovation, and customer satisfaction. We offer a flexible work environment, with the option to work from home or on the road, and regular visits to our offices in Ghent. You will also have access to an in-depth onboarding program, ensuring you have the skills and knowledge needed to succeed in your role. Benefits and Perks: Tons of room for impact, with your voice heard and ideas shaping the future of our company. A fun and dynamic team, with a strong focus on collaboration, innovation, and customer satisfaction. Flexible work environment, with the option to work from home or on the road. Regular visits to our offices in Ghent, with an in-depth onboarding program to ensure your success. Opportunities for growth and development, with a strong focus on career progression and skill-building. Requirements and Qualifications: To be successful in this role, you will need to have at least a bachelor's degree, or equivalent experience, and at least 5 years of relevant experience in a SaaS company. You should be passionate about building great customer journeys and seeing customers happy with your product. You should be able to develop professional, yet warm and pleasant relationships with client contacts, and have excellent verbal and written communication skills in English and German. Essential Skills and Competencies: At least 5 years of relevant experience in a SaaS company, with a strong focus on customer success and relationship-building. Excellent verbal and written communication skills in English and German. Ability to develop professional, yet warm and pleasant relationships with client contacts. Strong analytical and problem-solving skills, with the ability to analyze and optimize processes. Ability to work independently, with a strong focus on self-motivation and discipline. Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Career Growth and Development: At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including onboarding, mentorship, and career coaching. We also provide opportunities for career progression, with a strong focus on promoting from within. Our goal is to help you build a successful and fulfilling career, with a strong focus on skill-building, knowledge-sharing, and innovation. Work Environment and Company Culture: At blithequark, we pride ourselves on our dynamic and collaborative work environment. We are a team of passionate and dedicated professionals, with a strong focus on innovation, customer satisfaction, and teamwork. We believe in empowering our employees to take ownership of their work, with a strong focus on autonomy, flexibility, and creativity. We also prioritize work-life balance, with a range of benefits and perks designed to support your well-being and happiness. Compensation and Benefits: We offer a competitive salary and benefits package, with a range of perks and benefits designed to support your well-being and happiness. These include flexible working hours, remote work options, and a range of health and wellness programs. We also prioritize career growth and development, with a strong focus on skill-building, knowledge-sharing, and innovation. Conclusion: If you are a motivated and experienced customer success professional, with a passion for building great customer journeys and driving growth, we would love to hear from you. At blithequark, we offer a unique opportunity to make a real impact on our customers' success and shape the future of our company. With a strong focus on collaboration, innovation, and customer satisfaction, we are the perfect place to build a successful and fulfilling career. to and start your journey to success!