Experienced eCommerce Customer Service and Sales Representative for Industrial Supply – Delivering Exceptional Client Experiences and Driving Sales Growth

Introduction to blithequark blithequark is a renowned, family-owned industrial supply company that has been a cornerstone of excellence since its inception in 1976. As a third-generation business, we pride ourselves on our commitment to providing top-notch products and unparalleled customer service. Our mission is to foster long-lasting relationships with our clients, built on trust, reliability, and a deep understanding of their needs. We are now seeking an exceptional Customer Service/Sales Representative to join our dynamic team and contribute to our ongoing success.Job Overview In this critical role, you will be the face of blithequark, ensuring that our customers receive exceptional service and support. Your primary objective will be to deliver outstanding customer experiences, drive sales growth, and maintain a positive relationship with our clients. To excel in this position, you must be highly organized, detail-oriented, and possess excellent time management skills. The ability to handle high-volume calls and emails in a consistently friendly and efficient manner is essential.Main Responsibilities Manage and assign emails in a timely and efficient manner, ensuring that all customer inquiries are addressed promptly. Process invoices from suppliers, ensuring accuracy and attention to detail. Deliver customer invoices and receive payments, handling credit card transactions with precision. Enter tracking numbers into our Enterprise Resource Planning (ERP) system and eCommerce websites, maintaining accurate records and facilitating seamless order tracking. Manage high-volume phone calls from customers and vendors, providing exceptional service and support.Provide verbal and email quotes to customers, ensuring that all inquiries are addressed promptly and professionally. Communicate with vendors to confirm price and availability, negotiating the best possible terms for our clients. Process orders with vendors and confirm order acknowledgments, ensuring that all orders are fulfilled efficiently and effectively. Keep track of backorders and follow up with vendors and customers regarding ship dates, providing timely updates and ensuring that all parties are informed.Prepare and reconcile monthly payments to vendors, maintaining accurate financial records and ensuring that all payments are made on time. Keep track of past-due invoices, following up with customers and vendors as necessary to ensure prompt payment. Essential Qualifications To be considered for this role, you must possess the following essential qualifications: Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers, vendors, and colleagues. Highly detail-oriented, with a proven track record of accuracy and attention to detail.Proactive work ethic and communication style, with the ability to work independently and as part of a team. High-level organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Friendly and patient demeanor, with the ability to work effectively in a fast-paced environment. Proficient in bolthires Office, with experience using eCommerce software and ERP systems. Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus, but not required.Ability to maintain confidential financial documentation and handle sensitive information with discretion. Require minimal supervision to complete work and meet deadlines, with a strong sense of accountability and responsibility. Preferred Qualifications While not essential, the following qualifications are highly desirable: 3+ years of experience in eCommerce customer service and sales, with a proven track record of success. Experience working in an industrial supply or related industry, with knowledge of products and services.Strong understanding of sales principles and practices, with the ability to identify opportunities and drive growth. Excellent problem-solving skills, with the ability to think critically and outside the box. Strong analytical skills, with the ability to interpret data and make informed decisions. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service/Sales Representative, you will have access to a range of training and development opportunities, including:Comprehensive onboarding program, designed to ensure a smooth transition into the role.Ongoing training and development, including product knowledge, sales skills, and customer service techniques. Opportunities for career advancement, with a clear path for progression within the company. Regular feedback and coaching, with a focus on continuous improvement and growth. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the following core values: Customer focus, with a commitment to delivering exceptional service and support.Teamwork, with a collaborative and inclusive approach to working together. Integrity, with a strong sense of ethics and a commitment to doing the right thing. Innovation, with a focus on continuous improvement and staying ahead of the curve. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Hourly rate of $22 - $24 per hour, depending on experience. Two weeks of paid time off, plus all major holidays. One-hour paid lunch break. Annual raises and bonuses, based on performance.Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off. Parental leave and work-from-home options, with a focus on work-life balance. Equipment provided, with a focus on ensuring that you have the tools and resources you need to succeed. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and driving sales growth, we encourage you to apply for this exciting opportunity. As a Customer Service/Sales Representative at blithequark, you will be part of a dynamic team that is committed to excellence and dedicated to making a difference.Don't miss out on this chance to and take your career to the next level. and discover the blithequark difference!