Experienced Customer Service Chat Support Representative – Automotive Software and Technology Solutions

Introduction to blithequark blithequark is a pioneering force in the automotive industry, specializing in innovative software solutions, services, and forms designed to empower car dealerships. As a leader in this field, we are committed to delivering exceptional customer experiences and fostering a culture of excellence within our team. We are now seeking a highly motivated and talented individual to join our dynamic team as a Chat Support Representative. This role offers a unique opportunity to develop your skills in customer service, technology, and communication, all while contributing to the success of our clients in a fast-paced and exciting environment.Job Overview In this critical role, you will serve as the primary point of contact for our customers, engaging with them through online chat to provide accurate product information, address their inquiries, and contribute to lead generation for our valued clients. Your expertise in customer service, combined with your proficiency in computer-based systems, will enable you to make a significant impact from day one. If you possess a positive attitude, excellent communication skills, and a passion for delivering outstanding customer experiences, we invite you to apply for this exciting opportunity to join the blithequark team.Key Responsibilities Engage with customers through online chat, responding to their inquiries and providing accurate and timely product information to ensure customer satisfaction and loyalty. Assist in scheduling appointments and capturing customer contact information to facilitate follow-up communications and enhance customer engagement. Develop and maintain a comprehensive knowledge base of our products and services, staying up-to-date with the latest developments and innovations in the automotive software industry.Collaborate with internal teams to resolve customer issues, provide feedback, and contribute to the continuous improvement of our products and services. Utilize your multitasking skills to manage multiple chat sessions simultaneously, adapting to changing circumstances and prioritizing tasks to meet performance metrics and customer expectations. Requirements To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with our company values and customer-centric approach.These include: Previous experience in retail customer service or the automotive industry, although not mandatory, is highly desirable and will be considered an asset in your application. A basic understanding of internet and computer-based systems, including proficiency in software applications and technology platforms relevant to our industry. The ability to multitask, adapt to changing circumstances, and maintain a professional demeanor in a fast-paced environment, ensuring that customer interactions are always positive and productive.Excellent communication skills, both written and verbal, with the ability to articulate complex product information in a clear, concise, and engaging manner that resonates with our customers. What We Offer At blithequark, we are committed to creating a supportive and stimulating work environment that encourages growth, development, and well-being. Our comprehensive benefits package is designed to attract and retain top talent, and includes: A competitive salary range, with an estimated annual salary for this position between $55,000 and $70,000, based on experience and performance.A comprehensive benefits package, featuring medical, dental, vision, and life insurance, as well as a 6% match on 401(k) and company contributions to your Health Savings Account (HSA). Opportunities for career growth and professional development, with access to training programs, workshops, and conferences that will enhance your skills and knowledge in the automotive software industry. A modern and dynamic work environment, featuring an on-site café, fitness center, sports leagues, and volunteer opportunities that foster a sense of community and teamwork.Culture and Values At blithequark, we pride ourselves on our unique company culture, which is built on a foundation of innovation, excellence, and customer satisfaction. We believe in empowering our employees to take ownership of their work, providing them with the autonomy to make decisions, and recognizing their achievements and contributions to our success. Our values include: A customer-centric approach, with a focus on delivering exceptional customer experiences that exceed expectations and build loyalty.A commitment to innovation, with a focus on developing and implementing new technologies, processes, and solutions that drive growth and improvement. A collaborative and inclusive work environment, with a focus on teamwork, communication, and mutual respect. A passion for excellence, with a focus on continuous learning, professional development, and personal growth. If you are a motivated and talented individual with a passion for customer service, technology, and communication, we encourage you to apply for this exciting opportunity to join the blithequark team.Please apply including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our success. Conclusion Joining blithequark as a Chat Support Representative offers a unique opportunity to develop your skills, advance your career, and be part of a dynamic team that is shaping the future of the automotive industry. With our commitment to innovation, customer satisfaction, and employee growth, we believe that this role will provide you with the challenges, opportunities, and rewards that you are seeking.to take the first step in your journey with blithequark and discover a career that is both fulfilling and rewarding.