Experienced Customer Support Agent – Content Moderation, Payment Dispute Resolution, and Community Engagement Specialist

Welcome to blithequark: Empowering Creators in the Digital Age blithequark is the premier platform for content creators to connect with their audience through messaging, live streaming, 1:1 calls, and more. As a leader in the creator economy, we enable individuals with an internet connection to share their talents with a niche audience and build a successful career. Founded by tech veteran Lucy Guo, co-founder of Scale AI, a company worth over $7 billion, blithequark has experienced rapid growth and is projected to pay out over $50 million to creators in 2024.Job Overview: Customer Support Agent We are seeking a highly motivated and detail-oriented individual to as a Customer Support Agent. As a key member of our support team, you will be responsible for managing DMCA takedown requests, responding to customer and creator inquiries, improving content moderation pipelines, and resolving payment disputes. This is a full-time position, preferably located in Miami or Los Angeles, offering a unique opportunity to work with a world-class team and contribute to the growth of the creator economy.Key Responsibilities: Manage DMCA takedown requests in a timely and efficient manner, ensuring compliance with relevant laws and regulations. Respond to customer inquiries via email and live chat (Intercom), providing excellent customer service and resolving issues promptly. Review flagged content to ensure compliance with our Community Guidelines, making informed decisions to maintain a safe and respectful community. Handle payment disputes from customers, including refunds, chargebacks, and identifying fraudulent activity, to minimize financial losses and maintain customer trust.Collaborate with internal teams, such as content moderation and engineering, to improve processes and resolve complex issues. Stay up-to-date with industry trends, best practices, and changes in laws and regulations, applying this knowledge to improve our support services. Requirements: To be successful in this role, you will need: Excellent communication skills, both verbal and written, with the ability to articulate complex issues and resolve conflicts effectively. Ability to work in a fast-paced environment, handling multiple tasks simultaneously, and prioritizing tasks to meet deadlines.Strong attention to detail, with the ability to identify potential issues and take proactive steps to prevent them. Experience with DMCA takedowns, customer support, and chargeback management is highly desirable, although not essential. A strong understanding of the creator economy, content moderation, and community engagement principles. Ability to work collaboratively as part of a team, with a positive and flexible attitude, and a willingness to learn and adapt to new situations. EssentialQualifications: In addition to the requirements above, the ideal candidate will have: A strong passion for delivering exceptional customer service, with a customer-centric approach and a willingness to go above and beyond to resolve issues.Excellent problem-solving skills, with the ability to analyze complex issues, identify root causes, and develop effective solutions. Strong technical skills, including proficiency in Intercom, email management tools, and content moderation software. Ability to maintain confidentiality and handle sensitive information with discretion. PreferredQualifications: While not essential, the following qualifications are highly desirable: Experience working in a similar role, such as customer support, content moderation, or community management.Knowledge of laws and regulations related to copyright, intellectual property, and online content. Familiarity with industry-standard tools and software, such as content management systems, customer relationship management (CRM) software, and helpdesk platforms. Certification in customer service, content moderation, or a related field. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Support Agent, you will have access to: Ongoing training and professional development opportunities, including workshops, webinars, and conferences.Mentorship from experienced team members, with regular feedback and coaching to help you achieve your goals. Opportunities to contribute to the development of new processes and procedures, and to participate in cross-functional projects. A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about the creator economy. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We offer: A competitive salary and benefits package, including unlimited PTO, occasional paid travel costs to events and off-sites, and a collaborative work environment.A world-class team of former founders and engineers who have scaled companies to over $7.5 billion in value. A dynamic and flexible work environment, with opportunities to work remotely and participate in virtual events and meetings. A strong focus on work-life balance, with a commitment to maintaining a healthy and sustainable work environment. Compensation, Perks, and Benefits As a Customer Support Agent at blithequark, you can expect: A competitive salary, with opportunities for growth and advancement based on performance.A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings plans and other perks. Unlimited PTO, with a commitment to maintaining a healthy work-life balance. Occasional paid travel costs to events and off-sites, with opportunities to participate in industry conferences and networking events. A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about the creator economy. Conclusion If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.As a Customer Support Agent at blithequark, you will have the chance to work with a world-class team, contribute to the growth of the creator economy, and develop your skills and expertise in a dynamic and supportive environment. Don't miss out on this opportunity to join a leading company in the creator economy and take your career to the next level. to become a part of the blithequark team!