Experienced EAP Worklife Customer Support Associate – Delivering Exceptional Service to Employees at blithequark

Are you passionate about helping others and providing exceptional customer service? Do you thrive in a fast-paced environment and have excellent communication skills? If so, we encourage you to apply for the EAP Worklife Customer Support Associate role at blithequark, a leading healthcare company dedicated to the well-being of its employees. About blithequarkblithequark is a renowned healthcare company that values its employees and their commitment to providing exceptional service to our customers.With a strong focus on employee well-being, we offer a comprehensive Employee Assistance Program (EAP) called Worklife, which provides support and resources to our employees. As an EAP Worklife Customer Support Associate, you will play a vital role in ensuring the satisfaction of our employees and promoting their well-being. Job SummaryWe are seeking a highly motivated and customer-focused individual to as an EAP Worklife Customer Support Associate. In this role, you will be responsible for assisting our EAP Worklife customers with a variety of inquiries and concerns, ensuring their satisfaction and promoting the well-being of our employees.If you have excellent communication skills, thrive in a fast-paced environment, and are passionate about helping others, we encourage you to apply for this exciting opportunity. Key ResponsibilitiesAs an EAP Worklife Customer Support Associate, you will be responsible for:* Greeting and welcoming EAP Worklife customers in a friendly and professional manner* Responding to customer inquiries and concerns promptly and accurately* Maintaining a thorough understanding of blithequark's products and services, including the EAP Worklife program* Providing excellent customer service and ensuring customer satisfaction* Identifying and resolving customer issues in a timely manner* Communicating effectively with EAP Worklife customers through various channels, such as phone, email, and chat* Collaborating with other team members to ensure efficient and effective customer service* Staying updated on industry trends and changes in policies and procedures related to EAP Worklife services* Documenting and maintaining accurate records of customer interactions and inquiries* Promoting the well-being of blithequark's employees by providing support and resources through the EAP Worklife program* Adhering to company standards and guidelines for customer service and confidentiality* Continuously seeking opportunities for improvement in customer service processes and procedures* Participating in training and development programs to enhance knowledge and skills* Following all company policies and procedures related to customer service and ethical business conduct* Maintaining a positive and professional attitude while representing blithequark to customersEssential QualificationsTo be successful in this role, you will need:* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment and prioritize multiple tasks* Strong problem-solving and analytical skills* Ability to maintain confidentiality and handle sensitive information* Basic computer skills and proficiency in bolthires Office* High school diploma or equivalent required; associate's or bachelor's degree preferred* 1-2 years of customer service experience in a healthcare or related fieldPreferred QualificationsWhile not required, the following qualifications are preferred:* Experience working with EAP or employee assistance programs* Knowledge of healthcare industry trends and policies* Certification in customer service or a related field* Bilingual or multilingual skillsSkills and CompetenciesTo succeed in this role, you will need to possess the following skills and competencies:* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work in a fast-paced environment and prioritize multiple tasks* Basic computer skills and proficiency in bolthires Office* Ability to maintain confidentiality and handle sensitive information* Strong customer service skills and ability to ensure customer satisfaction* Ability to work collaboratively with other team members* Strong time management and organizational skills* Ability to adapt to changing priorities and deadlinesCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to the growth and development of our employees.As an EAP Worklife Customer Support Associate, you will have opportunities to:* Participate in training and development programs to enhance knowledge and skills* Collaborate with other team members to share best practices and ideas* Take on additional responsibilities and contribute to the growth of the team* Pursue opportunities for advancement within the company* Enjoy a comprehensive benefits package, including health insurance, retirement plan, and paid time offWork Environment and Company Cultureblithequark is a dynamic and inclusive work environment that values diversity and promotes a culture of respect and empathy.As an EAP Worklife Customer Support Associate, you will be part of a team that is dedicated to providing exceptional service to our employees and promoting their well-being. Our company culture is built on the following values:* Respect and empathy for all employees and customers* Commitment to excellence and continuous improvement* Open communication and collaboration* Diversity and inclusion* Integrity and ethicsCompensation, Perks, and BenefitsAs an EAP Worklife Customer Support Associate at blithequark, you will enjoy a competitive compensation package, including:* Salary: $45,000 - $55,000 per year* Benefits: comprehensive health insurance, retirement plan, and paid time off* Perks: flexible work arrangements, professional development opportunities, and a dynamic work environment* Bonus: eligible for performance-based bonuses and incentivesIf you are passionate about helping others and providing exceptional customer service, we encourage you to apply for the EAP Worklife Customer Support Associate role at blithequark.Please apply including your resume and cover letter, through our website. We look forward to hearing from you!