Experienced Patient Customer Service Representative – Remote Work Opportunity

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients? Do you thrive in a fast-paced environment and enjoy learning and growing with a dynamic team? If so, we invite you to join blithequark's Patient Customer Service department as a Customer Service Support Representative. In this role, you will be part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. About blithequarkAt blithequark, we are committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all.We believe that by working together, we can make a meaningful difference in the lives of patients and their families. Our Patient Customer Service department is a vital part of this mission, and we are seeking energetic, passionate, and customer-focused individuals to. ResponsibilitiesAs a Customer Service Support Representative, you will be responsible for delivering exceptional customer experiences to patients, doctors' offices, and private insurance carriers. Your key responsibilities will include:* Answering 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers* Initiating payment plans for patients for outstanding balances* Routinely utilizing multiple resources to resolve patient inquiries while on the phone* Maintaining performance goals* Ability to become proficient with processes after completing a structured training programKnowledge, Skills, and AbilitiesTo succeed in this role, you will need to possess the following knowledge, skills, and abilities:* Ability to work and learn in a fast-paced environment* Attention to detail* Perform successfully in a team environment* Excellent organization skills* Proficiency navigating multiple computer screens and applications* Alpha-Numeric data entry proficiency* Excellent communication skillsRequirementsTo be considered for this role, you will need to meet the following requirements:* High School Diploma or equivalent* Remote work experience is a plus* Dedicated work-from-home space* Ability to manage time and tasks independently while maintaining productivity* Previous medical and/or call center experience is a plusTechnical RequirementsTo ensure a seamless remote work experience, you will need to meet the following technical requirements:* Internet download speed of at least 50 megabytes per second* No satellite internet* Ability to connect equipment to router/modem with Ethernet cord.Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port. Why Join blithequark? As a Customer Service Support Representative at blithequark, you will enjoy a range of benefits and incentives, including:* Work from home opportunity! * Quarterly variable bonus potential! * Generous paid time off! * Medical, Vision, and Dental Insurance Options! * Flexible Spending Accounts! * 401(k) and Employee Stock Purchase plans! * No Charge Lab Testing! * Fitness Reimbursement Program!* And many more incentives! Pay RangeThe pay range for this role is $15.25-$21.00 or State/Local minimum wage, if higher. Application WindowThe application window for this role closes on 10/2/2024. Shift and ScheduleThe shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST). BenefitsAs a blithequark employee, you will be eligible for comprehensive benefits, including:* Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.Equal Opportunity Employerblithequark is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.Accessibility and AccommodationsIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at blithequark Accessibility. Privacy StatementFor more information about how we collect and store your personal data, please see our Privacy Statement.