Experienced Data Entry Specialist – Remote Customer Service Representative

Are you a detail-oriented and customer-focused individual looking for a challenging and rewarding role in a dynamic industry? Do you have a passion for delivering exceptional service and ensuring seamless customer experiences? If so, we invite you to join blithequark, a leading e-commerce company revolutionizing the way people shop for their pets. As a Full-Time Data Entry Specialist, you will play a vital role in our Veterinary Support team, working remotely from the comfort of your own home. About blithequarkblithequark is the fastest-growing authorized online pharmacy retail business in the market today.Our mission is to provide an unparalleled customer experience, offering a wide range of pet products and services that cater to the unique needs of our furry friends. With a strong focus on health, wellness, and culture, we strive to create a work environment that is inclusive, supportive, and empowering. As a member of our team, you will be part of a collaborative and dynamic community that values innovation, creativity, and continuous learning. Why You'll Love Working at blithequarkAt blithequark, we prioritize the well-being, health, and culture of our employees and customers alike.We offer a comprehensive benefits package that includes:* Competitive starting wages* Opportunities for wage increments beginning after 3 months of service* Environment-controlled climate* Employee 20% Discount Program for all pet-related needs* 401(k) with company matching* Group building events and company-sponsored lunch meetings* Professional development and advancement opportunities* Protection qualification on the first of the month* Financed child, adult, and pet care through Care.com* Discounts on various products through the LifeMart Discount platformWhat You'll DoAs a Data Entry Specialist, you will be responsible for:* Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and clarify order requests* Examining and resolving issues to determine proper solutions for clients and center partners, and following up on a case-by-case basis to resolve issues* Completing data entry of prescriptions into blithequark's healthcare software* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders* Working with empathy, attention, patience, compassion, and kindness to clients and partners alike* Working with an eagerness to learn, sharing feedback, receiving feedback, and working in a culture of being open to growth* Communicating with veterinary facilities via telephone (at times via different stations on a case-by-case basis) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts, so being meticulous is essential* Expecting a significant portion of the typical business day will be outbound veterinary center/client telephone contactsWhat You'll NeedTo succeed in this role, you will need:* 2 years of experience working in a client or healthcare-focused environment* Demonstrated excellent interpersonal skills (written, verbal, and listening)* Ability to perform multitasking (e.g., chatting on the phone while exploring on the computer and taking notes)* Working with ownership, being a self-starter, and standing out to detail* Capability with bolthires Outlook* High school education or equivalent* Ability to maintain a PharmacyProfessional License from the Kentucky Board of Pharmacy where required* Decisive reasoning abilities* Shown ability to perform multitasking and perform well in a fast-paced environment* Ability to adapt to change as per the business needs of the organization* Flexibility to move schedule and stay at work longer than required depending on the situation by the specialty unit* Ability to maintain confidentiality and secure sensitive data* Ability to pass background checksIf you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity.As a member of our team, you will have the chance to grow and develop your skills, work in a dynamic and supportive environment, and make a real difference in the lives of our customers and their pets. To apply for this role, please visit our website at. We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize the way people shop for their pets. Benefits and Perks * Competitive starting wages* Opportunities for wage increments beginning after 3 months of service* Environment-controlled climate* Employee 20% Discount Program for all pet-related needs* 401(k) with company matching* Group building events and company-sponsored lunch meetings* Professional development and advancement opportunities* Protection qualification on the first of the month* Financed child, adult, and pet care through Care.com* Discounts on various products through the LifeMart Discount platform What We Offer * A dynamic and supportive work environment* Opportunities for growth and development* A comprehensive benefits package* A chance to make a real difference in the lives of our customers and their pets* A collaborative and inclusive team culture* A competitive salary and benefits package To apply for this role, please visit our website at.We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize the way people shop for their pets. Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, supportive, and empowering for all employees.