Experienced Full Stack Customer Service Representative – Compensation and Injury Review

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark, a leading organization dedicated to helping individuals who have suffered or lost loved ones due to negligence. Our team is comprised of compassionate and dedicated professionals who are committed to making a positive impact in the lives of our clients. As aRemote Call Center Customer Service Representative at blithequark, you will play a vital role in connecting with individuals who have potentially qualified for compensation.Your exceptional communication skills, problem-solving abilities, and dedication to customer satisfaction will make you an invaluable asset to our team. With a competitive compensation package, including commissions and bonuses, you will have the opportunity to earn up to $33.00+/hour ($70,000+). Responsibilities:As aRemote Call Center Customer Service Representative, your primary responsibilities will include:* Connecting with individuals through an automated dialer who have filled out a form to see if they meet the criteria to potentially qualify for compensation* Handling a high volume of connections, resulting in speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify* Multitasking, including listening, answering questions, and viewing multiple windows* Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals* Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately* Participating in training and other learning opportunities to expand knowledge of the position* Adhering to all company policies and procedures* Assisting with other projects as needed* Self-troubleshooting and problem-solving basic IT problemsRequirements:To be successful in this role, you will need to possess:* Excellent verbal and written communication skills* Excellent interpersonal and customer service skills* Strong problem-solving and conflict resolution skills* A competitive spirit – we work as a team, but pay for performance!* A willingness to work 40+ hours a weekAdditionally, you will need to meet the following technical requirements:* Reside in the State of Florida or New Jersey* Have a quiet, distraction-free space to work* A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with:+ 8GB of RAM+ 20 GB of free storage+ 1.2 GHz or faster CPU* High-speed internet (50Mbps with 100MBps upload minimum – standard internet)* A reliable noise-cancellation headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)* Strong background in call-center environment and sales-focused* 2+ years of phone sales/customer service experienceThis is not for you if:* You are unable to troubleshoot basic technical issues* You are unable to work 40+ hours per week, each week* You cannot imagine handling 350+ calls, including disconnects, wrong numbers, or hang-bolthires until you are connected with a viable caller* You are unable to use problem-solving skills* You are unable to work the full training period (90 days)* You are unable to work 8 hours a day and proactively manage appointments, etc.during earned vacation days or outside business hoursBenefits:As a valued member of our team, you will enjoy:* Health Insurance, Vision & Dental Coverage* Paid Holidays and Paid Time Off (PTO)* Eligibility for overtime outside of the training periodHours of Operation:A full-time schedule of 40 hours a week from the following hours:* Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern* Friday: 8:30 AM to 4:30 PM Eastern* Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Easternat blithequark and start making a difference in the lives of our clients today!