Experienced Customer Technical Support Call Center Agent for Display Products and Solutions

Welcome to blithequark: Where Customer Satisfaction Meets Technical Expertise At blithequark, we are passionate about delivering exceptional customer experiences through our innovative display products, including TVs and monitors. As a leader in the tech industry, we understand the importance of providing top-notch support to our valued customers across the US and Canada. To achieve this, we are seeking a highly skilled and dedicated Call Center Agent for Customer Technical Support to join our dynamic team.If you have a passion for technology, excellent communication skills, and a drive to resolve customer inquiries efficiently, we encourage you to apply for this exciting opportunity. Job OverviewThe Call Center Agent for Customer Technical Support at blithequark will play a vital role in providing customer and technical support for our display products through various communication channels, including phone, email, and live chat. This role requires a unique blend of technical knowledge, effective communication skills, and a customer-centric approach to ensure that our customers receive the best possible support.As a Call Center Agent, you will be responsible for resolving customer inquiries and issues in a timely and professional manner, while also contributing to the continuous improvement of our customer support processes. Key Responsibilities Provide customer and technical support for display products through incoming calls and internet requests, ensuring that customers receive timely and effective solutions to their queries and issues. Issue Return Material Authorization (RMA) to customers as needed, following established procedures and guidelines to ensure a smooth and efficient process.Gather and resolve Voice of Customer (VOC) feedback, using this valuable insight to identify areas for improvement and contribute to the development of our customer support strategies. Collaborate with internal teams, including sales, marketing, and product development, to ensure that customer feedback and concerns are addressed and incorporated into our business operations. Stay up-to-date with the latest product knowledge and technical information, participating in training and development programs to enhance your skills and expertise.Requirements To be successful in this role, you will need to possess the following essential qualifications: Fluent in English with excellent oral and written communication skills, able to articulate complex technical information in a clear and concise manner. A basic understanding of computer systems and components (both PC and Mac), with the ability to learn and adapt to new technologies and products. Ability to manage time effectively, prioritize tasks, and work both independently and as part of a team to achieve shared goals and objectives.Some experience in customer/tech support or sales/repair service is preferred, although we are willing to train the right candidate with a strong passion for customer service and technical support. Nice-to-Haves While not essential, the following skills and qualifications are highly desirable: A+ Certification or equivalent knowledge, demonstrating a strong foundation in computer systems and technical support. Experience with customer relationship management (CRM) software and other technical support tools, able to leverage these systems to enhance customer interactions and support processes.Knowledge of display products and technologies, including TVs and monitors, with a keen interest in staying up-to-date with the latest developments and advancements in the field. What We Offer At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including: Dental insurance, ensuring that you and your family receive the best possible care for your oral health. Health insurance, providing you with peace of mind and protection against unexpected medical expenses.Paid time off, allowing you to recharge and pursue your interests outside of work. Vision insurance, helping you to maintain your eye health and correct any vision problems. In addition to these benefits, you will also have access to ongoing training and development programs, designed to enhance your skills and knowledge and support your career growth and advancement. Our dynamic and supportive work environment is built on a culture of collaboration, innovation, and customer focus, providing you with the ideal platform to thrive and succeed in your role.Career Growth Opportunities At blithequark, we are dedicated to helping our employees achieve their career goals and aspirations. As a Call Center Agent for Customer Technical Support, you will have opportunities to develop your skills and expertise, take on new challenges, and progress to more senior roles within the company. Our commitment to career growth and development is reflected in our comprehensive training programs, mentorship initiatives, and performance management processes, all designed to support your ongoing learning and advancement.Work Environment and Company CultureOur work environment is fast-paced, dynamic, and supportive, with a strong focus on teamwork, collaboration, and customer satisfaction. We believe in fostering a culture of innovation, creativity, and continuous improvement, where employees are empowered to share their ideas, contribute to decision-making processes, and take ownership of their work. At blithequark, you will be part of a talented and diverse team, united by a shared passion for delivering exceptional customer experiences and driving business success.If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity to at blithequark. Please apply including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our mission of delivering exceptional customer experiences through innovative display products and solutions.