Experienced Customer Team Member – Retail Store Operations and Customer Service

Are you passionate about delivering exceptional customer experiences and working in a dynamic retail environment? Do you have a genuine care for the needs of customers and a positive approach to change and problem-solving? If so, we invite you to at blithequark as an Experienced Customer Team Member. About blithequark At blithequark, we're committed to making things fairer for our members and their communities. For over 175 years, we've focused on creating a positive impact through our business practices and community initiatives. As a colleague, you can expect a supportive and inclusive work environment, with opportunities for personal and professional growth. Job Summary As an Experienced Customer Team Member, you'll play a vital role in delivering exceptional customer experiences and supporting the smooth operation of our retail stores. You'll work closely with your colleagues to ensure that our customers receive outstanding service, and that our stores are safe, clean, and well-stocked. If you're passionate about customer service, have great people skills, and are flexible and adaptable, we'd love to hear from you. Key Responsibilities * Provide friendly and thoughtful service to customers, responding to their queries and championing Co-op products and Membership * Work collaboratively with colleagues to solve problems and deliver a great shopping experience * Ensure the store is safe and legal, maintaining high standards of housekeeping and stock management * Support the introduction of new products and services, sharing knowledge and expertise with colleagues * Contribute to local community initiatives and events, promoting Co-op's values and commitment to social responsibility Essential Qualifications * A genuine care for the needs of customers and a positive approach to change and problem-solving * Great people skills, with the ability to build positive relationships with customers and colleagues * Flexibility to work a range of different shifts, including early mornings, afternoons, evenings, and weekends * Ability to work independently and as part of a team Preferred Qualifications * Previous experience in a retail or customer-facing role * Knowledge of Co-op products and services * Experience of working in a fast-paced environment * Ability to learn and adapt quickly Skills and Competencies * Excellent communication and interpersonal skills * Ability to work under pressure and manage multiple tasks * Strong problem-solving and analytical skills * Flexibility and adaptability in a dynamic retail environment * Ability to work collaboratively as part of a team Career Growth Opportunities and Learning Benefits * Full, paid training and dedicated support for your personal development and career progression * Opportunities for career advancement and professional growth * Access to virtual healthcare services for you and your family * 24/7 employee assistance service * Cycle-to-work scheme Work Environment and Company Culture * Our stores are inclusive environments, where colleagues can reach their full potential * We celebrate our differences and recognize the importance of our teams reflecting the communities they serve * We're part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job Compensation, Perks, and Benefits * Competitive hourly rate of £12.30 * 30% discount on all Co-op products in-store plus 10% discounts on all other brands * A pension scheme with up to 10% employer contributions * Wagestream – a money management app giving you access to a percentage of your pay as you earn it * 31 days of holiday (including bank holidays, pro rata for part-time colleagues) * Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations If you're passionate about delivering exceptional customer experiences and working in a dynamic retail environment, we invite you to apply for this exciting opportunity. Please click on the link below to and take the first step towards joining our team at blithequark. Note: We reserve the right to remove a vacancy before the scheduled closing date. We're an equal opportunities employer and welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential.