Experienced Customer Support Specialist – Remote, Part-Time Evening & Weekend Coverage at blithequark

Are you passionate about delivering exceptional customer experiences and eager to join a mission-driven team that's revolutionizing the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to explore this exciting opportunity to become a Customer Support Specialist at blithequark, a leading software company dedicated to improving operational efficiency in the healthcare sector. About blithequarkblithequark is a pioneering software company that's making a meaningful impact in the lives of medical professionals and patients across the USA.Our cutting-edge scheduling solutions are designed to optimize staffing, streamline communication, and ensure high-quality patient care. With a strong commitment to innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in healthcare technology. As a valued member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional results and making a difference in the world. Job DescriptionWe're seeking a dedicated and customer-focused Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service.As a key member of our support team, you'll serve as the frontline of our customer experience, responding to support requests via email and phone and resolving technical issues to keep our clients up and running. This is a remote, part-time role with a focus on evening and weekend availability to ensure our customers receive outstanding service during off-peak hours. ResponsibilitiesAs a Customer Support Specialist at blithequark, your key responsibilities will include:* Providing professional, empathetic, and solution-oriented support to healthcare professionals using blithequark's scheduling software* Responding promptly to customer inquiries via email (ticket system) and phone* Troubleshooting technical issues, identifying root causes, and providing effective resolutions or escalating when necessary* Learning and maintaining a strong understanding of our product offerings and updates* Documenting support issues and resolutions accurately in our CRM/ticketing system* Collaborating with the internal team to relay customer feedback and identify improvementsQualificationsIdeal Candidate* Tech-savvy and eager to learn new software tools* Excellent written and verbal communication skills (English - native or bilingual)* Calm, patient, and resourceful — especially when customers are facing technical challenges* Prior experience in customer support, helpdesk, or SaaS environments is preferred* Familiarity with the healthcare industry or hospital operations is a plus* Able to work independently and manage time efficiently during evening and weekend shiftsAdditional InformationWhat we offer:* Hourly compensation (competitive rate based on experience)* Fully remote work environment* Supportive and mission-driven team culture* Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS companyWhy Join blithequark?At blithequark, we're passionate about creating a work environment that's supportive, inclusive, and empowering. We believe that our team members are the driving force behind our success, and we're committed to providing the resources, training, and opportunities they need to thrive. As a Customer Support Specialist, you'll have the chance to:* Work with a talented team of professionals who share your passion for delivering exceptional results* Develop your technical and customer-facing skills in a dynamic and fast-paced environment* Contribute to the growth and success of a leading software company in the healthcare industry* Enjoy a competitive hourly compensation rate and a range of benefits and perksIf you're a motivated and customer-focused individual who is eager to join a mission-driven team, we invite you to apply for this exciting opportunity to become a Customer Support Specialist at blithequark.Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.