Customer Service Specialist - Entry-Level Opportunity with Competitive Pay and Benefits at blithequark

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and detail-oriented Customer Service Specialist to. As a key member of our customer service function, you will play a vital role in providing solutions to clients across various platforms, ensuring their needs are met, and exceeding their expectations. About blithequarkblithequark is a dynamic and innovative organization that values its employees and customers alike.Our state-of-the-art facility, located at 4721 Lake Park Drive, Johnson City, TN 37615, is designed to provide a collaborative and productive work environment that fosters growth and development. With a strong commitment to customer satisfaction, we strive to deliver exceptional service that sets us apart from the competition. Job SummaryAs a Customer Service Specialist, you will be responsible for assisting clients with their inquiries, resolving issues, and providing solutions that meet their needs.This is an entry-level position that requires a strong work ethic, excellent communication skills, and the ability to work in a fast-paced environment. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Responsibilities* Assist with evaluating and resolving service inquiries from clients across different platforms, including phone, email, and chat. * Effectively use various computer systems to complete assigned tasks and address account inquiries.* Develop and maintain working knowledge of specific groups of blithequark products and services. * Analyze and identify potential risks and identify solutions that meet client needs. * Complete assigned tasks in an accurate and efficient manner. * Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations. * Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding blithequark, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency. Qualifications* 1-3 years' work experience in a related role. * Proficient in bolthires Office and Windows Operating Systems.* Demonstrated experience solving customer service inquiries. * Effective verbal and written communication skills. * Ability to work in a fast-paced environment. * Excellent technical and data entry skills, including the utilization of a 10-key touchpad. * Proven ability to navigate multiple systems and customer service platforms concurrently. * High School diploma or equivalent. Benefits and Perks* Competitive pay starting at $19/hour. * Day 1 health benefits. * State-of-the-art facility with the latest technology and amenities.* Flexible work strategies to accommodate your needs. * Collaborative team environment that fosters growth and development. * 401(k) match. * Tuition reimbursement. * Opportunities for career growth and advancement. Work Environment and Cultureblithequark is committed to providing a work environment that is inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer service, and we strive to create a culture that values teamwork, innovation, and continuous learning.If you are a motivated and customer-centric individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. To be considered for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Equal Opportunity Employerblithequark is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.AccessibilityIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at blithequark. EEO Policy StatementView the EEO Policy Statement. Pay Transparency PostingView the Pay Transparency Posting.