Experienced Bilingual Customer Service Representative – Remote Health Plan Support

Are you a highly motivated and empathetic individual with excellent communication skills in both English and Spanish? Do you have a passion for delivering exceptional customer service and a strong desire to work in a dynamic and supportive environment? If so, we invite you to join blithequark as a part-time Bilingual Customer Service Representative, providing prompt and courteous support to the members of our health plan partners. About blithequarkblithequark is a leading provider of innovative health solutions, dedicated to delivering exceptional customer experiences and improving the lives of our members.Our team is comprised of passionate and dedicated professionals who share a common goal of making a positive impact in the lives of others. As a part-time Bilingual Customer Service Representative, you will play a vital role in supporting our health plan partners and their members, addressing inquiries about our transportation services and ensuring that our customers receive the highest level of care and attention. Key ResponsibilitiesAs a part-time Bilingual Customer Service Representative, you will be responsible for:* Handling inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan.* Meeting or exceeding productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey. * Following all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI). * Escalating transportation and customer service concerns to contact center leadership team. RequirementsTo be successful in this role, you will need to possess:* A minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.* Fluency in both English and Spanish, with excellent written and communication skills. * A high school degree or equivalent. * The ability to sit for 8 hours or more a day wearing a headset. * A secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift. * A download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps. * Moderate experience in bolthires Teams, Outlook, and Word. * The ability to adapt to high and fast-paced call volumes. Preferred QualificationsWhile not required, the following qualifications are highly desirable:* Experience in a healthcare or insurance environment.* Familiarity with HIPAA and compliance protocols. * Strong data entry skills. * Experience with customer relationship management (CRM) software. Skills and CompetenciesTo succeed in this role, you will need to possess the following skills and competencies:* Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment with multiple priorities. * Strong attention to detail and organizational skills. * Ability to adapt to changing situations and priorities.* Strong customer service skills, with a focus on empathy and patience. Career Growth Opportunities and Learning BenefitsAs a part-time Bilingual Customer Service Representative at blithequark, you will have the opportunity to:* Develop your skills and knowledge in a dynamic and supportive environment. * Work with a talented team of professionals who share a common goal of delivering exceptional customer experiences. * Participate in ongoing training and development programs to enhance your skills and knowledge.* Take advantage of opportunities for career growth and advancement within the company. Work Environment and Company Cultureblithequark is committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As a part-time Bilingual Customer Service Representative, you will be working in a remote environment, with access to the latest technology and tools to support your success. Our company culture is built on the values of empathy, integrity, and excellence, and we are committed to making a positive impact in the lives of our members and customers.Compensation, Perks, and BenefitsAs a part-time Bilingual Customer Service Representative at blithequark, you will receive:* A competitive hourly rate of $16.50 per hour. * Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, and vision insurance. * Paid time off and referral program. * On-the-job training and ongoing development opportunities. * Work-from-home flexibility and a secure, quiet workspace. Shift AvailabilityWe are seeking candidates who are available to work a variety of shifts, including:* Day shift* Evening shiftApplication InstructionsIf you are a motivated and empathetic individual with excellent communication skills in both English and Spanish, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you! LanguageEnglish and Spanish (Required)Shift AvailabilityDay Shift (Required)Night Shift (Required)Work LocationRemoteEqual Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth.