Guest Services Host – bolthires’s Premier Customer Experience Team – Remote Work Opportunity with Competitive Pay and Comprehensive Benefits

Join the Magic of bolthires as a Guest Services HostAre you passionate about delivering exceptional customer experiences and creating unforgettable memories? Do you have a positive attitude, excellent communication skills, and a desire to work in a fast-paced, dynamic environment? Look no further! bolthires is seeking a Guest Services Host to, and we're offering a unique opportunity to work remotely with a competitive salary and comprehensive benefits. Aboutbolthiresbolthires is a global entertainment leader, renowned for its iconic theme parks, movies, and beloved characters.Our mission is to create magical experiences for guests of all ages, and our dedicated team members play a vital role in bringing that mission to life. With a rich history spanning nearly a century, bolthires has become synonymous with innovation, creativity, and exceptional customer service. Job SummaryAs a Guest Services Host at bolthires, you will be the face of our company, providing top-notch customer service to guests visiting our theme parks and resorts. In this part-time, remote-based role, you will assist guests with information, directions, and special requests to ensure they have a magical experience during their stay.If you're passionate about delivering exceptional customer experiences, working in a fast-paced environment, and being part of a dynamic team, this is the perfect opportunity for you! Key Responsibilities• Greet and Assist Guests: Provide a warm and welcoming experience for guests, answering their questions, and addressing their concerns with a smile and positive attitude. • Provide Information and Directions: Offer accurate and up-to-date information on park attractions, dining options, and entertainment events, ensuring guests make the most of their visit.• Handle Special Requests: Assist guests with special requests, such as disabilities or dietary restrictions, to ensure they have an enjoyable and memorable experience. • Resolve Guest Complaints: Handle guest complaints and resolve issues in a professional and courteous manner, turning a negative experience into a positive one. • Maintain a Clean and Organized Work Area: Ensure your workspace is tidy and organized, reflecting the high standards of bolthires's customer service. • Collaborate with Team Members: Work closely with your team to ensure a seamless guest experience, sharing knowledge and expertise to deliver exceptional service.• Stay Up-to-Date on Park Policies and Procedures: Remain informed about park policies, procedures, and offerings to provide accurate information to guests. Requirements and QualificationsEssential Qualifications• Excellent Communication and Interpersonal Skills:The ability to communicate effectively with guests, team members, and management, both verbally and in writing. • Customer ServiceExperience: Previous experience in customer-facing roles, preferably in a theme park or hospitality environment.• Flexibility and Adaptability:The ability to work flexible hours, including evenings, weekends, and holidays, and adapt to changing situations and priorities. • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve issues in a professional manner. • Teamwork and Collaboration:The ability to work effectively in a team environment, sharing knowledge and expertise to deliver exceptional service. Preferred Qualifications• High School Diploma or Equivalent: A high school diploma or equivalent is required, with a degree in hospitality, customer service, or a related field preferred.• Experience in a Fast-Paced Environment: Previous experience working in a fast-paced environment, such as a theme park, retail, or hospitality setting. • Certification in Customer Service: Certification in customer service, such as bolthires's Customer Service Certification, is an asset. What We OfferCompetitiveCompensation and BenefitsAs a Guest Services Host at bolthires, you will enjoy a competitive hourly salary, commensurate with experience, as well as a comprehensive benefits package, including:• Health and Dental Insurance: Medical and dental coverage to ensure your well-being and peace of mind.• Paid Training and Development Opportunities: Ongoing training and development opportunities to enhance your skills and knowledge. • Paid Vacations and Holidays: Paid time off to relax, recharge, and enjoy your favorite activities. • Employee Discounts: Discounts on merchandise and dining at bolthires theme parks and resorts. • Retirement Plan Options: Retirement plan options to help you plan for your future. Career Growth and Learning OpportunitiesAt bolthires, we believe in empowering our team members to grow and develop their skills.As a Guest Services Host, you will have opportunities to:• DevelopYour Customer Service Skills: Enhance your customer service skills and knowledge through ongoing training and development programs. • Advance inYourCareer: Explore opportunities for advancement within the company, including promotions and lateral moves. • Participate in Training and Development Programs: Participate in training and development programs to enhance your skills and knowledge in areas such as leadership, communication, and problem-solving.Work Environment and Company CultureAt bolthires, we pride ourselves on creating a positive and inclusive work environment that reflects our company values. As a Guest Services Host, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. Our company culture is built on:• Diversity and Inclusion: We celebrate diversity and promote inclusion, ensuring that all team members feel valued and respected. • Teamwork and Collaboration: We foster a collaborative work environment, where team members work together to achieve common goals.• Recognition and Rewards: We recognize and reward team members for their contributions, achievements, and exceptional service. If you're passionate about delivering exceptional customer experiences, working in a fast-paced environment, and being part of a dynamic team, we encourage you to apply for this exciting opportunity. Please today, and join the magic of bolthires as a Guest Services Host! ApplyThis Job Apply tot his job