Experienced Customer Success Manager – Robotics and Fulfillment Operations

Are you a seasoned professional with a passion for innovation and customer-centricity? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join the esteemed team at blithequark as an Experienced Customer Success Manager – Robotics and Fulfillment Operations. At blithequark, we're revolutionizing the way we think about customer success by harnessing the power of robotics and software solutions. Our team of visionary leaders and innovators is dedicated to transforming the customer experience through cutting-edge technology and collaborative problem-solving.As a key member of our Customer Success (CSM) team, you'll play a pivotal role in driving operational excellence and ensuring that our customers achieve their goals through the seamless adoption of our robotic technologies. About blithequarkblithequark is a forward-thinking organization that's passionate about using technology to make a meaningful impact on people's lives. Our commitment to innovation, customer-centricity, and teamwork has earned us a reputation as a leader in the industry. We're proud to be a diverse and inclusive workplace where talented individuals from all backgrounds can thrive and grow.Job SummaryAs an Experienced Customer Success Manager – Robotics and Fulfillment Operations, you'll be responsible for driving operational excellence and ensuring that our customers achieve their goals through the seamless adoption of our robotic technologies. You'll work closely with operations managers at blithequark's Fulfillment and Transportation Centers to meet or exceed the as-designed performance of their robotic technology. Your expertise will be invaluable in identifying operational pain-points, translating them into opportunities for product and/or process changes to improve system performance.Key Responsibilities* Develop and implement mechanisms and processes to enable your team to scale with a growing blithequark network, build subject matter expertise, and innovate to address the needs of operations and blithequark customers. * Audit adoption and improve the effectiveness of safe and effective blithequark operational best practices within your portfolio or subject matter area of expertise. * Identify and address trending operational performance issues and improvement opportunities, and implement solutions in the fulfillment network.* Facilitate network-wide rollouts of new robotic technologies and tools, and support operations' launch of new robotic systems and continuous improvement initiatives. * Identify requirements and capture "voice of the customer" product/service feedback to influence product design and development priorities. * Coach site leaders on blithequark best practices and robotics systems and tools. Requirements* Bachelor's degree in Engineering and/or relevant experience. * 6+ years in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams.* Experience managing multiple high-priority tasks simultaneously. * Knowledge and/or working experience with analytical tools (SQL, Excel, Tableau). * Experience applying process improvement frameworks and tools to optimize business operations and customer outcomes. Preferred Qualifications* Master's degree in Engineering and/or MBA. * Strong problem-solving and analytical skills. * Experience with Lean, Six Sigma, or other continuous improvement methodologies. * Experience with robotics hardware, software, and/or system troubleshooting.* Experience in BI and analytical tools including Tableau, SQL, and R/Python. What We Offer* Competitive base pay ranging from $118,200/year to $204,300/year, depending on location and experience. * A comprehensive benefits package, including medical, dental, and vision coverage, maternity and parental leave options, paid time off, and a 401(k) plan. * Opportunities for professional growth and development, including training and education programs. * A dynamic and inclusive work environment that values diversity, equity, and inclusion.* A chance to work on cutting-edge projects and contribute to the development of innovative solutions. If you're a motivated and results-driven professional with a passion for customer success and innovation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Work Environment and CultureAt blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive.Our team is passionate about delivering exceptional customer experiences and is dedicated to making a positive impact on the world. We believe in the importance of work-life balance and offer a range of benefits and programs to support our employees' well-being. Compensation and BenefitsWe offer a competitive compensation package, including a base salary, bonus, and equity. Our benefits package includes medical, dental, and vision coverage, as well as a 401(k) plan and paid time off. We also offer a range of programs and services to support our employees' professional growth and development.Diversity, Equity, and InclusionAt blithequark, we're committed to creating a workplace that's inclusive, diverse, and equitable. We believe that diversity is a strength and that everyone deserves to be treated with respect and dignity. We're proud to be an equal opportunity employer and welcome applications from candidates of all backgrounds. Accommodations and SupportIf you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.We're committed to making our hiring process accessible and inclusive for all candidates.