Experienced Live Chat Representative – Delivering Exceptional Customer Experience in a Dynamic Remote Environment

At blithequark, we're committed to revolutionizing the automotive industry with exceptional customer service and a passion for community values. As we continue to grow and expand our digital presence, we're seeking a highly skilled and customer-focused Live Chat Representative to join our remote team and help deliver a seamless online experience to our customers. About blithequark blithequark is a trusted name in the automotive industry, known for our commitment to excellence, innovation, and customer satisfaction. Our team is dedicated to providing top-notch service to our customers, and we're looking for like-minded individuals to join our mission. As a Live Chat Representative, you'll be the first point of contact for website visitors, helping to answer questions, provide information about vehicles and services, schedule appointments, and convert inquiries into leads. Position Summary As a Live Chat Representative, you'll play a critical role in ensuring our online guests receive the same exceptional service as those who visit us in person. You'll be responsible for responding to live chat inquiries from customers in real-time through our website and social media channels, providing accurate information about vehicle inventory, financing options, service availability, and dealership promotions. You'll also assist customers with scheduling service appointments and test drives, identify sales opportunities, and pass qualified leads to the appropriate departments. Key Responsibilities • Respond to live chat inquiries from customers in real-time through our website and social media channels, providing accurate and timely information about vehicle inventory, financing options, service availability, and dealership promotions. • Assist customers with scheduling service appointments and test drives, ensuring seamless communication and a positive experience. • Identify sales opportunities and pass qualified leads to the sales or service departments, helping to drive business growth and revenue. • Maintain professional, friendly, and prompt communication at all times, ensuring a positive experience for our customers. • Document customer interactions and follow up as needed, maintaining accurate records and ensuring consistent communication. • Collaborate with the sales and service teams to ensure consistent and timely customer support, providing a seamless experience for our customers. • Stay informed on current vehicle models, services, and dealership offers, ensuring accurate and up-to-date information is provided to customers. Qualifications • Previous experience in customer service, live chat, or administrative support, with a proven track record of delivering exceptional customer experiences. • Excellent written communication skills and attention to detail, with the ability to communicate complex information in a clear and concise manner. • Ability to multitask and respond quickly in a fast-paced environment, with a high level of adaptability and flexibility. • Comfortable using CRM tools, chat platforms, and basic office software, with a willingness to learn and adapt to new technologies. • Positive, solution-oriented attitude with a passion for helping people, and a commitment to delivering exceptional customer experiences. • Automotive experience is a plus, but not required – we're looking for individuals with a passion for the industry and a willingness to learn. Essential Skills and Competencies • Excellent written communication skills and attention to detail. • Ability to multitask and respond quickly in a fast-paced environment. • Comfortable using CRM tools, chat platforms, and basic office software. • Positive, solution-oriented attitude with a passion for helping people. • Ability to work independently and as part of a remote team. • Strong problem-solving skills and ability to think critically. Preferred Qualifications • Previous experience in the automotive industry or a related field. • Experience with CRM tools, chat platforms, and basic office software. • Certification in customer service or a related field. • Fluency in multiple languages. What We Offer • Competitive hourly pay and performance incentives, with opportunities for growth and advancement. • Flexible scheduling (full-time and part-time opportunities), with a focus on work-life balance. • Health, dental, and vision insurance (for eligible employees), with a comprehensive benefits package. • Paid time off and holidays, with a focus on employee well-being and satisfaction. • Employee discounts on vehicles, parts, and service, with a focus on employee benefits and perks. • Ongoing training and career development in a supportive work environment, with a focus on employee growth and success. Work Environment and Company Culture At blithequark, we're committed to creating a positive and inclusive work environment that supports employee growth and success. Our remote team is dedicated to delivering exceptional customer experiences, and we're looking for individuals who share our passion and values. As a Live Chat Representative, you'll be part of a dynamic and supportive team, with opportunities for growth and advancement. Compensation and Benefits We offer competitive hourly pay and performance incentives, with opportunities for growth and advancement. Our comprehensive benefits package includes health, dental, and vision insurance (for eligible employees), paid time off and holidays, and employee discounts on vehicles, parts, and service. If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you!