Experienced Applied Scientist II, Customer Service AI – Conversational AI Systems Development and Implementation

Are you a seasoned expert in machine learning and natural language processing (NLP) looking to join a dynamic team that's revolutionizing the customer service experience? Do you have a passion for developing innovative solutions that drive business growth and customer satisfaction? If so, we invite you to join blithequark's esteemed team of scientists and engineers as an Applied Scientist II, Customer Service AI. About blithequarkblithequark is a leading innovator in the field of conversational AI, dedicated to creating unparalleled experiences for our customers.Our team of experts thrives on solving complex problems, pushing the boundaries of technology, and collaborating with cross-functional teams to foster an innovative learning environment. By joining blithequark, you'll become part of a dynamic community that's shaping the future of customer service and driving business success. Key Job ResponsibilitiesAs an Applied Scientist II, Customer Service AI, you'll play a critical role in the research, development, and implementation of solutions to key challenges in developing conversational AI systems that can understand and communicate with customers in a natural and contextually appropriate manner.Your responsibilities will include:* Research and development of Large Language Model (LLM)-based chatbots and conversational AI systems for customer service applications. * Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation. * Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into blithequark's customer service platforms.* Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots. * Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement. * Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into blithequark's customer service solutions. * Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field.A Day in the LifeAs an Applied Scientist II, Customer Service AI, you'll be part of a dynamic team that's passionate about solving complex problems and driving business growth. Your day will be filled with:* Collaborating with cross-functional teams to develop and implement innovative solutions* Conducting experiments and evaluations to measure the performance of developed models and systems* Staying up-to-date with the latest advancements in NLP, LLMs, and conversational AI* Participating in conferences and publications to contribute to the advancement of the field* Working in a fast-paced, dynamic environment that's driven by data and innovationBenefits SummaryAs a valued member of the blithequark team, you'll enjoy a comprehensive range of benefits that support your well-being and career growth.These benefits include:* Medical, Dental, and Vision Coverage* Maternity and Parental Leave Options* Paid Time Off (PTO)* 401(k) Plan* Opportunities for career growth and professional development* Collaborative and dynamic work environmentAbout the TeamOur team of scientists and engineers develops and deploys LLM-based Conversational AI systems to enhance blithequark's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.Basic Qualifications* Master's degree in Computer Science, Engineering, or a related field* 2+ years of building machine learning models or developing algorithms for business application experiencePreferred Qualifications* PhD in Computer Science, Engineering, or a related field* 3+ years of building machine learning models or developing algorithms for business application experienceWhat We OfferAs an Applied Scientist II, Customer Service AI, you'll have the opportunity to:* Work on cutting-edge projects that drive business growth and customer satisfaction* Collaborate with a dynamic team of scientists and engineers who are passionate about innovation* Develop and implement innovative solutions that make a real impact on our customers* Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI* Participate in conferences and publications to contribute to the advancement of the fieldIf you're a seasoned expert in machine learning and NLP looking for a new challenge, we invite you to at blithequark.to become an Applied Scientist II, Customer Service AI and be part of a dynamic community that's shaping the future of customer service and driving business success.