Experienced Customer Service Representative – Blithequark

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join the Blithequark team as an Experienced Customer Service Representative. As a key player in our customer-facing operations, you will be responsible for providing outstanding service to both customers and internal stakeholders, ensuring seamless communication and resolving any issues that may arise. About BlithequarkBlithequark is a leading provider of innovative solutions and services, with a rich history spanning over 80 years.Our commitment to excellence, customer satisfaction, and employee growth has earned us recognition as one of the top companies in the industry. With a global presence and a team of over 14,000 dedicated professionals, we are poised for continued growth and success. Our unique family culture, combined with the stability and resources of a billion-dollar organization, makes us an attractive employer for those seeking a fulfilling career. Job SummaryAs an Experienced Customer Service Representative at Blithequark, you will be responsible for:* Providing exceptional customer service through various communication channels, including telephone, email, and in-person interactions* Resolving customer complaints and issues in a timely and professional manner* Performing accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through our escalation process* Partnering with the Sales Department to provide administrative support and ensure seamless communication* Performing basic data entry and other administrative duties as requiredKey Responsibilities* Assist customers by answering questions related to accounts, procedures, and services* Provide excellent customer service to both customers and Blithequark personnel* Perform accounts receivable duties, including:+ Calling on outstanding accounts+ Processing credits and exchanges+ Resolving account conflicts through our escalation process* Partner with the Sales Department to provide administrative support* Perform basic data entry and other administrative duties as requiredQualificationsTo be successful in this role, you will need:* 2 years of Customer Service experience in an administrative setting* Prior Accounts Receivable experience is highly encouraged* High School diploma or GED equivalent* Verbal and written communication skills, including professional telephone and email etiquette* Essential skills:+ Active listener+ Responsive+ Personable* Computer skills:+ Proficient knowledge of bolthires Office products (i.e.Outlook, Excel, Word, TEAMS, etc)* Time management and organizational skills with attention to detail* A collaborative, team-player capable of working independently* Problem solver in a dynamic environment* Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc)* Ability to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periodsWhat’s in it for you? At Blithequark, we believe in investing in our employees and providing opportunities for growth and development.As an Experienced Customer Service Representative, you will have access to:* On-the-job training and mentorship* Robust online training modules through our Service Certificate Program – Customer Service Representative* Access to Blithequark's innovative training platform,The Learning Center* Opportunities for career mobility and advancement* A collaborative and dynamic work environment* Competitive compensation and benefits package, including:+ 401K with Company Match+ Profit Sharing+ Health Insurance+ Employee Assistance Program+ Life Insurance+ Paid Time Off+ Direct Payroll Deposit+ Tuition Reimbursement+ 30% Employee Discount+ Employee Referral BonusesCommunity CultureAt Blithequark, we pride ourselves on our unique community culture, which is built on the principles of diversity, inclusivity, and respect.Our team is comprised of individuals from diverse backgrounds, cultures, and personalities, and we believe that this diversity is a key factor in our success. We are committed to creating an environment where everyone feels valued, supported, and empowered to reach their full potential. Equal Opportunity EmployerBlithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and where everyone has the opportunity to succeed.If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for the Experienced Customer Service Representative role at Blithequark. Please visit our website at [jobs.blithequark.com]( to.