Experienced Customer Service Representative – Seasonal Role at blithequark

Are you passionate about sustainable living and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to at blithequark, a leading brand in the gardening industry, as a Seasonal Customer Service Representative. About blithequarkAt blithequark, we're on a mission to make gardening accessible and sustainable for everyone. Since our successful launch in 2020, we've become the Top Gardening Brand and one of the fastest-growing consumer brands in the country.Our commitment to innovation, quality, and customer satisfaction has earned us a loyal following and a reputation for excellence. With a 200,000 square feet HQ distribution center and a beautiful 5-acre Farm, we're proud to be a leader in the industry. Our CultureAt blithequark, we value teamwork, adaptability, and a passion for sustainable living. We believe in empowering our employees to grow and develop their skills, and we offer a range of benefits and perks to support their well-being. Our team is dedicated to making a positive impact on our community, and we're proud to have donated over 3,000 garden beds to youth education, communities in need, and other philanthropic causes through our Vego Kids and Giving Back Programs.Job PurposeAs a Seasonal Customer Service Representative at blithequark, you'll play a critical role in delivering exceptional service to our valued customers. You'll be the face of our brand, providing expert answers to customer inquiries, resolving issues, and ensuring customer satisfaction. If you're a team player with strong digital literacy abilities, a passion for sustainable living, and a commitment to excellence, we'd love to have you on our team! Essential Responsibilities* Represent blithequark's high customer service standards with enthusiasm and passion* Identify and assess customers' needs to achieve satisfaction* Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite)* Execute key administrative data entry into customer records with high attention to detail* Assist customers with updated documentation regarding orders and refunds* Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat)* Resolve customer issues impacting their satisfaction using creative solutions* Comply with Company policies and procedures* Perform all other duties as assignedPreferred Qualifications* Prior call center experience* Strong interpersonal and communication skills* High attention to detail in both verbal and written forms* Ability to work in a fast-paced, dynamic environment* Strong digital literacy abilities* Passion for sustainable living and gardeningPhysical DemandsThis position primarily involves working at a desk and operating a computer for prolonged periods with moderate walking and standing.Job Location and Work Schedule* This is a full-time, on-site position based out of Tomball, TX* 13808 Boudreaux Road, Bldg. #2, Tomball, TX 77377* Monday through Friday* 8:00 AM to 4:30 PM. Lunch break 12:00 pm to 12:30 pm* Hourly wage of $17 per hourBenefits and Perks* Training & Development* Free Food & Snacks* Autonomy & growth opportunities in a fast-growing industry and company* Free Garden Bed Kit upon completion of each season! If you're passionate about delivering exceptional customer experiences and joining a dynamic team that's making a positive impact on the world, we invite you to apply for this exciting opportunity.Click the link below to : ! Don't miss this chance to join the blithequark team and be part of a movement that's changing the way people live and garden. !