Experienced Customer Service Representative/Inside Sales Representative - HVAC Industry Expert

Are you a highly motivated and results-driven professional with a passion for delivering exceptional customer service and driving sales growth? Do you have a strong background in the HVAC industry and a proven track record of success in sales and customer service? If so, we encourage you to apply for the Customer Service Representative/Inside Sales Representative position at blithequark, a leading provider of innovative HVAC solutions. Why Join blithequark? At blithequark, we are committed to providing our employees with a dynamic and supportive work environment that fosters growth, learning, and success.As a valued member of our team, you can expect:* Competitive compensation and benefits:Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a 401(k) plan and paid time off. * Opportunities for career growth and development: We offer ongoing training and development programs to help you advance your career and achieve your goals. * Collaborative and inclusive culture:Our team is dedicated to providing exceptional customer service and working together to achieve our goals.* Global reach and opportunities: As a member of the blithequark team, you will have the opportunity to work with customers and colleagues from around the world. Job Summary:We are seeking an experienced Customer Service Representative/Inside Sales Representative to at our Wesley Chapel, FL branch. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through proactive communication, product knowledge, and technical expertise.If you have a passion for the HVAC industry and a proven track record of success in sales and customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities:* Sales and Customer Service: Provide exceptional customer service to both new and existing customers, responding to inquiries, resolving issues, and driving sales growth through proactive communication and product knowledge. * Order Processing and Fulfillment: Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy and timely delivery.* Product Knowledge and Recommendations: Stay up-to-date on the latest HVAC products and technologies, recommending alternate products based on bolthires, availability, or specifications as needed. * Communication and Collaboration: Collaborate with internal teams, including manufacturing, sales, distribution, and vendors, to ensure timely delivery and resolve any issues that may arise. * Training and Development: Train new customer service/inside sales representatives and participate in ongoing training and development programs to stay up-to-date on the latest industry trends and technologies.* Customer Satisfaction and Feedback: Periodically reach out to customers to determine satisfaction with our products and services, using feedback to improve our offerings and processes. EssentialQualifications:*6+ years of progressive sales experience in the HVAC industry, with a proven track record of success in sales and customer service. * Extensive knowledge of HVAC equipment and products, including technical specifications, features, and benefits. * Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and internal teams.* Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex issues. * Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy. * High school diploma or GED equivalent, with some college preferred. PreferredQualifications:* HVAC certification, such as NATE or R-410A. * Experience with CRM software, such as Salesforce or bolthires Dynamics. * Knowledge of industry trends and technologies, including energy efficiency, sustainability, and emerging technologies.Work Environment:* Wesley Chapel, FL branch:Our branch is located in the heart of Wesley Chapel, FL, with easy access to major highways and amenities. * Collaborative and inclusive culture:Our team is dedicated to providing exceptional customer service and working together to achieve our goals. * Global reach and opportunities: As a member of the blithequark team, you will have the opportunity to work with customers and colleagues from around the world. If you are a motivated and results-driven professional with a passion for delivering exceptional customer service and driving sales growth, we encourage you to apply for the Customer Service Representative/Inside Sales Representative position at blithequark.Please submit your resume and cover letter to. We look forward to hearing from you! Equal Employment Opportunity:blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.