Experienced Customer Service Representative – Weekend Remote Support for Top Brands

Are you a customer service enthusiast looking for a challenging and rewarding role that offers the flexibility of remote work? Do you have a passion for delivering exceptional customer experiences and a knack for resolving complex issues? If so, we invite you to join blithequark, a dynamic and rapidly growing company that provides cutting-edge contact center and debt collections services to the world's largest brands. As a Customer Service Representative at blithequark, you will be part of a high-performing team that is dedicated to providing outstanding customer service to our clients and their customers.You will be responsible for communicating with customers via inbound phone calls, emails, live chats, and other means, and for resolving their inquiries in a timely, friendly, and professional manner. If you are a self-motivated individual with excellent communication skills, a positive attitude, and a strong work ethic, we encourage you to apply for this exciting opportunity. About blithequarkblithequark is a fast-paced and quickly growing company with a coast-to-coast presence, serving some of the world's largest brands in the restaurant, healthcare, and government sectors.We specialize in business process outsourcing (BPO) efforts, including contact center work, IT as a Service, and debt collections. Our company culture is built on a foundation of innovation, collaboration, and customer-centricity, and we are committed to providing our employees with the tools, training, and support they need to succeed in their roles. Position ScopeThe Customer Service Representative position at blithequark is a challenging and rewarding role that requires a high level of professionalism, communication skills, and technical expertise.As a Customer Service Representative, you will be responsible for:* Communicating with customers via inbound phone calls, emails, live chats, and other means* Resolving customer inquiries in a timely, friendly, and professional manner* Exceeding daily quotas for inbound and outbound phone calls, emails, and live chats* Maintaining detailed records of customer interactions and communication* Collaborating with other Customer Service Representatives, Supervisors, and Managers to provide the best possible customer experience* Operating in a remote work environment, utilizing proficient computer skills and technical knowledge* Adapting to a fast-paced and ever-changing work environment* Maintaining consistent and undivided attention to assigned responsibilitiesDuties & ResponsibilitiesThe following are the key duties and responsibilities of the Customer Service Representative position:* Communicate with customers via inbound phone calls, emails, live chats, and other means* Exceed daily quotas for inbound and outbound phone calls, emails, and live chats* Record detailed notes of customer communication* Maintain real-time communication by keeping inventory volume current* Create life-long customers by responding to their inquiries in a way that is creative, personal, comprehensive, unique, and consistent* Maintain high standards of professionalism and customer service expected by our clients* De-escalate situations involving dissatisfied customers* Record and document customer interaction* Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best possible customer experience* Operate in a remote work environment, utilizing proficient computer skills and technical knowledge* Adapt to a fast-paced and ever-changing work environment* Maintain consistent and undivided attention to assigned responsibilitiesRequired Skills/AbilitiesThe following are the required skills and abilities for the Customer Service Representative position:* Clear and articulate telephone voice without major background noise or distractions* Ability to plan, prioritize, and organize workloads* Self-motivation with strong communication skills; excellent decision-making skills; ability to learn quickly* Must be a reliable individual able to provide consistently excellent work performance* Experience with a multi-line phone system* Computer skills: bolthires Office, various cloud-based platforms such as Salesforce, data entry, and word processing* Upbeat and positive attitude* Ability to maintain the reputation of blithequark and any assigned clients* Ability to adapt to change in a rapidly expanding dynamic organizationQualification/Education and ExperienceThe following are the qualification, education, and experience requirements for the Customer Service Representative position:* Independent self-starter with excellent time management skills* Strong customer service skills (1-3 years' experience in a customer service capacity)* High School diploma or GED required* Must be at least 18 years of age* Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed)* This position is weekends only with a start time of 2 PM or 5 PM ESTPhysical RequirementsThe following are the physical requirements for the Customer Service Representative position:* Prolonged periods sitting at a desk and working on a computer and telephone* Must be able to lift up to 15 pounds at timesEqual Employment Opportunityblithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Benefits and PerksAs a Customer Service Representative at blithequark, you will enjoy a range of benefits and perks, including:* Competitive salary and benefits package* Opportunities for career growth and advancement* Comprehensive training and development programs* Flexible work arrangements, including remote work options* Collaborative and dynamic work environment* Recognition and rewards for outstanding performanceIf you are a motivated and customer-focused individual with excellent communication skills and a strong work ethic, we encourage you to apply for the Customer Service Representative position at blithequark.Please apply including your resume and a cover letter, to. We look forward to hearing from you!