Experienced Customer Care Specialist II – Delivering Exceptional Service in 401(k) Administration

At blithequark, we're committed to providing top-notch customer care that sets the standard for excellence in the 401(k) administration industry. As a Customer Care Specialist II, you'll be the face of our organization, interacting with employees, employers, and Financial Advisors to deliver personalized solutions and exceptional service. If you're passionate about creating value with every customer contact and thrive in a fast-paced, dynamic environment, we invite you to and embark on a rewarding career journey.About blithequarkblithequark is a leading provider of innovative solutions in 401(k) administration, dedicated to empowering individuals and organizations to achieve their retirement goals. Our mission is to deliver exceptional service, foster long-term relationships, and drive growth through collaboration and expertise. As a Customer Care Specialist II, you'll be part of a talented team that shares your passion for delivering outstanding customer experiences and making a meaningful impact in the industry.Key ResponsibilitiesAs a Customer Care Specialist II, you'll be responsible for:* Answering inbound calls from employees, employers, and Financial Advisors, providing solutions and processing requests generated from these calls* Accurately and timely completing day-to-day tasks associated with 401(k) plan operation* Documenting details of customer contacts and actions taken* Proactively discovering and resolving potential problems through clear, confident, and effective communication with partners, clients, employers, agencies, and external/internal customers, maintaining positive working relationships to promote retention and a quality service image* Developing and applying continuously growing product and process knowledge to effectively anticipate and meet customer service needs* Continually identifying problems, including but not limited to procedural gaps, and assisting in resolving with the appropriate resource(s), such as a Leader, Quality Assurance, and/or othersCompetencies and QualificationsTo succeed in this role, you'll need to possess:* Team Success: Collaborate effectively with colleagues to achieve shared goals and objectives* Customer/Client Focus: Prioritize customer needs, providing personalized solutions and exceptional service* Personal Credibility: Demonstrate integrity, reliability, and professionalism in all interactions* Applied Learning: Continuously develop and apply new knowledge and skills to drive growth and improvementMinimum Qualifications* High school diploma or equivalent* 401(k) industry knowledge and experience* Completion of Employer training (8-week internal course)* Solid mathematical abilities and computer skills, including experience with bolthires Office Outlook, Excel, and Word* Excellent communication, analytical, problem resolution skills, and detail orientationPreferred Qualifications* Associates or Bachelor's degree or equivalent certifications in business, communications, finance, or accounting or equivalent work experience* Fluent in English and Spanish* Experience in a call center environment* Retirement industry experienceWhat We OfferAs a valued member of our team, you'll enjoy:* A dynamic and supportive work environment that fosters growth and development* Opportunities for career advancement and professional growth* Comprehensive training and development programs to enhance your skills and knowledge* Competitive compensation and benefits package* Recognition and rewards for outstanding performance and contributions* A collaborative and inclusive culture that values diversity and teamworkIf you're passionate about delivering exceptional customer care and making a meaningful impact in the 401(k) administration industry, we invite you to apply for this exciting opportunity.Please through our website, and we'll be in touch to discuss your qualifications and next steps. ! Important NoteBe aware of employment fraud and only apply through our official website. We will never ask you for payment or require you to purchase any equipment. If you're suspicious or unsure about the validity of a job posting, we strongly encourage you to apply directly through our website.