Experienced Customer Service Representative – Insurance Industry Expert

At blithequark, we're on a mission to revolutionize the way people experience insurance. As a Customer Service Representative, you'll play a vital role in shaping the future of our industry by delivering exceptional customer care and building lasting relationships with our clients. If you're passionate about helping others and have a knack for understanding the needs and motivations of people, we want you to ! About blithequark blithequark is a dynamic and innovative organization that's committed to providing top-notch insurance solutions to our customers. Our team is dedicated to making a positive impact in the lives of our clients, and we're looking for like-minded individuals who share our passion for excellence. As a Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. Responsibilities As a Customer Service Representative at blithequark, you'll be responsible for: * Establishing and maintaining strong customer relationships through regular follow-ups and communication * Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification * Conducting customer-focused, needs-based reviews to educate customers about insurance options and provide personalized recommendations * Collaborating with internal teams to resolve customer issues and concerns in a timely and professional manner * Staying up-to-date on industry developments and regulatory changes to ensure compliance and provide expert advice to customers * Participating in ongoing training and professional development to enhance skills and knowledge What We Offer As a valued member of our team, you'll enjoy a range of benefits, including: * Competitive base salary and opportunities for growth and advancement * Paid Time Off (two weeks personal/vacation and holidays) * Comprehensive health insurance package * 401(k) Retirement Plan with company match * Valuable experience and skills development opportunities * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance Requirements To succeed in this role, you'll need: * Excellent communication skills, including written, verbal, and listening skills * Self-motivation and a proactive approach to problem-solving * Attention to detail and ability to work accurately in a fast-paced environment * Ability to work effectively in a team environment and build strong relationships with colleagues and customers * Strong assessment and interviewing skills to understand customer needs and provide personalized solutions * Ability to effectively relate to customers and provide empathetic support * Property Casualty license (must be able to obtain) * Life and Health license (must be able to obtain) Preferred Qualifications While not required, the following qualifications would be beneficial: * Previous experience in the insurance industry or a related field * Knowledge of insurance products and services * Experience with customer relationship management (CRM) software * Certification in customer service or a related field Why Join blithequark? At blithequark, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We offer a range of benefits and opportunities for career advancement, including: * Ongoing training and professional development programs * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Opportunities for growth and advancement within the company * Comprehensive benefits package, including health insurance and 401(k) Retirement Plan If you're passionate about delivering exceptional customer care and have a knack for understanding the needs and motivations of people, we want you to ! Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!