Experienced Seasonal Customer Care Representative – Outdoor Enthusiast Wanted to Join blithequark Team

Are you passionate about the great outdoors and providing exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Seasonal Customer Care Representative to of outdoor enthusiasts. As a key member of our customer care team, you will play a vital role in ensuring our customers have an unforgettable experience with blithequark. About blithequark blithequark is a leading retailer of outdoor gear and apparel, dedicated to helping people explore and enjoy the great outdoors. Our mission is to inspire a love of nature and adventure in everyone, while providing exceptional customer service and support. With a passion for innovation, sustainability, and community, we strive to create a workplace culture that is inclusive, diverse, and fun. Job Summary As a Seasonal Customer Care Representative, you will be the face of blithequark, providing top-notch customer service to our customers through phone calls, chat, and emails. You will be responsible for resolving customer inquiries, facilitating returns and exchanges, and collaborating with cross-functional teams to ensure a seamless customer experience. If you're a people person with a passion for the outdoors, we want to hear from you! Key Responsibilities * Assist customers with orders, refunds, and product-related inquiries through phone calls, chat, and emails * Provide timely and effective solutions to ensure a positive customer experience * Maintain an extensive knowledge of all products offered by blithequark, regularly updating your understanding through training and educational resources * Facilitate returns or replacements, and coordinate with the warehouse for shipping and inventory management * Respond to customer emails from the feedback page, address customer service-related issues in Power Reviews, and moderate social media channels * Publish or unpublish reviews and filter inappropriate content * Collaborate with cross-functional teams to resolve customer issues, share product knowledge, and ensure a cohesive and efficient customer care approach * Assist customers in finding joy in outdoor activities by providing them with the knowledge they need to make informed decisions and resolve difficulties related to the website, returns, exchanges, lost shipments, and more Requirements * Must be available evenings, weekends, and some holidays * Enjoy talking to people on the phone and working in front of a computer * Passion for the outdoor industry, associated activities, and the gear we sell (Advanced bike knowledge a huge plus) * Strong Verbal and Written communication skills * Excellent problem-solving skills and keen attention to detail * Demonstrate effective Sales and Soft Skills techniques * Ability to effectively multitask in a high-energy, fast-paced, omni-channel retail environment * Experience with Microsoft Office applications: Outlook, Teams, Word, and Excel * Consistent High-speed internet connection * Embodies, honors, and lives our core values: The Great 8 The Great 8 At blithequark, we live by a set of core values that guide our behavior and decision-making. These values are: 1. Customer Obsessed: We put our customers at the heart of everything we do. 2. Innovative: We're always looking for new and better ways to do things. 3. Collaborative: We work together as a team to achieve our goals. 4. Accountable: We take ownership of our actions and decisions. 5. Respectful: We treat each other with kindness, empathy, and respect. 6. Adaptable: We're flexible and able to adjust to changing circumstances. 7. Results-Driven: We focus on delivering results and achieving our goals. 8. Fun: We believe that work should be enjoyable and that we should have fun along the way. Benefits * Employee discount and access to pro deals on most of the products we sell * Access to Free Rentals and Discounted Shop Service & Labor, amongst other evoExtras * Team Events and Recognition-based rewards * 40 Hours of Paid Volunteer Time Off * Paid Sick Leave * Charitable giving match * Employee Assistance Program * Access to Employee Resource Groups * Retail quarterly bonus program What We Offer At blithequark, we're committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive. We offer a range of benefits and perks, including: * Competitive hourly rate * Opportunities for career growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to the latest outdoor gear and apparel * Opportunities to participate in team-building activities and events If you're a motivated and customer-focused individual with a passion for the outdoors, we want to hear from you! Please apply including your resume and a cover letter, to. We can't wait to hear from you and learn more about your qualifications and experience. Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is inclusive, respectful, and free from discrimination.