Experienced Customer Service Representative – Part-time Opportunity with Flexible Scheduling

Are you a motivated and empathetic individual looking for a dynamic work environment where you can make a meaningful impact on people's lives? Do you thrive in a fast-paced setting with a passion for delivering exceptional customer service? If so, we invite you to join the esteemed team at blithequark, a Fortune 4 organization, as a Part-time Customer Service Representative. About blithequarkblithequark is a leading healthcare company that has been revolutionizing the way people access and manage their healthcare services.With a strong commitment to innovation and customer satisfaction, we strive to provide our clients with the highest level of care and support. As a valued member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional service and making a positive impact on people's lives. Job SummaryAs a Part-time Customer Service Representative, you will play a critical role in providing support to our clients through inbound calls, emails, and other communication channels.Your primary responsibility will be to assist clients with their pharmacy benefit plans, answering questions and resolving issues related to medication coverage, mail-order solutions, and other related topics. Through your expertise and knowledge, you will empower our clients to make informed decisions about their healthcare and provide them with the support they need to navigate the complex healthcare system. Key Responsibilities* Respond to inbound calls and emails from clients, providing timely and accurate information about their pharmacy benefit plans* Answer questions and resolve issues related to medication coverage, mail-order solutions, and other related topics* Provide clients with clear and concise information about their benefits and options, empowering them to make informed decisions about their healthcare* Utilize problem-solving skills to resolve complex issues and escalate concerns to supervisor or other support teams as needed* Maintain accurate records and documentation of client interactions, ensuring compliance with regulatory requirements and company policies* Collaborate with internal teams, including pharmacy benefit managers, medical directors, and other stakeholders to ensure seamless communication and supportEssential Qualifications* High school diploma or equivalent required; Bachelor's degree preferred* 0-2 years of customer service experience in a healthcare or related industry* Excellent communication and interpersonal skills, with the ability to interact with clients in a patient, supportive, and empathetic manner* Ability to work in a fast-paced environment, with a strong focus on multitasking and prioritization* Basic computer skills, including proficiency in Windows-based applications* Ability to maintain confidentiality and handle sensitive information with discretionPreferred Qualifications* Part-time or full-time experience in a customer service or related role* Experience working in a healthcare or related industry, with knowledge of pharmacy benefit plans and related topics* Strong problem-solving skills, with the ability to think critically and resolve complex issues* Ability to work independently, with minimal supervision, and as part of a team* Strong time management and organizational skills, with the ability to meet deadlines and prioritize tasks effectivelySkills and Competencies* Excellent communication and interpersonal skills, with the ability to interact with clients in a patient, supportive, and empathetic manner* Strong problem-solving skills, with the ability to think critically and resolve complex issues* Ability to work in a fast-paced environment, with a strong focus on multitasking and prioritization* Basic computer skills, including proficiency in Windows-based applications* Ability to maintain confidentiality and handle sensitive information with discretion* Strong time management and organizational skills, with the ability to meet deadlines and prioritize tasks effectivelyCareer Growth Opportunities and Learning BenefitsAs a valued member of our team, you will have access to a comprehensive training program, designed to equip you with the skills and knowledge you need to succeed in your role.Our training program includes:* On-the-job training, with a focus on hands-on learning and real-world application* Coaching and mentoring from experienced team members and supervisors* Access to online training modules and resources, designed to support your ongoing learning and development* Opportunities for career advancement, with a clear path for progression from a Customer Service Representative to a more senior roleWork Environment and Company CultureAs a member of our team, you will be part of a dynamic and supportive work environment, where collaboration and teamwork are highly valued.Our company culture is built on a foundation of respect, empathy, and open communication, with a strong focus on delivering exceptional customer service and making a positive impact on people's lives. Compensation, Perks, and BenefitsAs a Part-time Customer Service Representative, you will be eligible for a competitive hourly rate, with opportunities for overtime and bonuses. Our benefits package includes:* Competitive hourly rate, with opportunities for overtime and bonuses* Comprehensive training program, designed to equip you with the skills and knowledge you need to succeed in your role* Access to online training modules and resources, designed to support your ongoing learning and development* Opportunities for career advancement, with a clear path for progression from a Customer Service Representative to a more senior role* Flexible scheduling, with part-time and full-time opportunities available* Work-from-home options, with a focus on remote work and flexibilityIf you are a motivated and empathetic individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences.