Experienced Customer Service Representative – HVAC & Residential Services

For over 75 years, blithequark has been a trusted provider of Heating, Air Conditioning, Electrical, Plumbing, and Generator services in the Hampton Roads area. Since 1947, we have built our reputation on quality and integrity, and we're excited to expand our services to include Northeast North Carolina. Whether you're a newcomer or a long-time resident, you'll find a supportive family at blithequark. Why ? At blithequark, we pride ourselves on our team-oriented culture. Our technicians and support staff are directly employed by us—no middlemen or subcontractors here!We are all dedicated to the same pursuit of excellence that has defined our company since its founding. As a valued member of our team, you'll enjoy a supportive work environment that fosters collaboration, growth, and development. What We Offer:* CompetitiveSalary* Comprehensive Benefits Package for all our Full-Time positions! * Opportunities forCareer Growth and Development* A Supportive Work Environment with Team CollaborationWe are looking for an Experienced Customer Service Representative at our Corporate office in Chesapeake, VA.Key Responsibilities:* Be the welcoming face of blithequark, engaging with customers both in-person and through phone and email interactions* Process orders with precision and care, ensuring a seamless experience for our customers* Actively listen to customer needs and provide tailored solutions that enhance their experience* Collaborate with colleagues to streamline administrative tasks and improve service delivery* Handle cashier transactions and clerical duties efficiently* Maintain accurate customer profiles and documentation to support our high standards of service* Resolve customer issues with empathy and professionalism, ensuring their needs are met* Keep customers informed about prices, scheduled work dates, and any updates* Follow up on orders to guarantee timely completion and satisfaction* Prepare receipts and shipping documents with attention to detailEssentialQualifications:* High School Diploma/GED or equivalent experience* Previous experience with the public in a fast-paced environment is a plus; cashier experience is also valued* Self-starter with outstanding interpersonal and communication skills, and a passion for customer service* Ability to read and interpret documents such as manuals and instructions; skilled at writing routine reports and correspondence* Strong time management skills and the ability to prioritize tasks effectively* Independent worker who exercises sound judgment and problem-solving abilities* Excellent oral and written communication skills* Proficient with computers and technology* Team player who takes direction well from management and supervisorsPreferredQualifications:* (Desired) HVAC industry-specific experienceSkills and Competencies:* Strong customer service skills with a focus on empathy and professionalism* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment with multiple priorities* Strong problem-solving and analytical skills* Proficient in computer software and technology* Ability to work independently and as part of a teamCareer Growth Opportunities and LearningBenefits:* Opportunities for career advancement and professional development* Comprehensive training and onboarding program* Ongoing support and mentorship from experienced colleagues* Access to industry-leading technology and toolsWork Environment and Company Culture:* Collaborative and supportive work environment* Flexible work arrangements and work-life balance* Opportunities for socialization and team-building activities* Recognition and rewards for outstanding performanceCompensation, Perks, andBenefits:* Competitive salary and benefits package* Comprehensive health insurance and wellness programs* Paid time off and holidays* Professional development assistance and training opportunities* Vision insurance and dental insurance* 401(k) matching and retirement savings planIf you're ready to take the next step in your career with a company that values your skills and commitment, we want to hear from you!to at blithequark and become a part of our supportive family. Job Type: Full-timePay: $17.00 per hourExpected hours: 40 per weekShift: 8 hour shift, day shiftWork Location: In person