Experienced Customer Service Representative – Heart-Driven Support for Members at blithequark

Join the blithequark Team and Make a Difference in HealthcareAre you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to consider this exciting opportunity to join blithequark, a Fortune 4 company, as a Customer Service Representative. About blithequarkAt blithequark, we're committed to carrying our heart to every moment of your wellbeing. Our mission is to deliver improved human-driven healthcare for a rapidly changing world.With a strong focus on diversity, inclusion, and belonging, we strive to create a culture where every individual feels empowered to make a difference. As a governmental policy regarding minorities in society leader and an equal opportunity employer, we're dedicated to fostering a workplace where everyone can thrive. Job SummaryAs a Customer Service Representative at blithequark, you'll play a vital role in helping individuals navigate their pharmacy benefit plans. You'll be the first point of contact for our members, providing heart-driven support and guidance to ensure they understand their coverage and options.With a strong emphasis on empathy, patience, and compassion, you'll have the opportunity to make a real difference in people's lives. Key Responsibilities* Answer inbound calls and respond to questions about prescription coverage, medication inclusion, and mail order solutions* Provide clear and concise information to help members better understand their benefits and options* Offer solutions to improve their healthcare experience and outcomes* Collaborate with internal teams to resolve complex issues and escalate concerns as needed* Participate in ongoing training and development to stay up-to-date on product knowledge and best practicesRequired Qualifications* 1 year of experience in a customer-facing role, such as call center, retail, customer service, hospitality, or military experience* Proficiency in Windows-based applications* Strong communication and interpersonal skills* Ability to work in a fast-paced environment with multiple priorities* High school diploma or equivalent required; bachelor's degree preferredPreferred Qualifications* Experience in a healthcare or insurance setting* Strong problem-solving and critical thinking skills* Ability to work independently and as part of a team* Bilingual or multilingual skills a plus* Experience with CRM software and other customer service toolsBusiness OverviewAt blithequark, we're committed to delivering improved human-driven healthcare for a rapidly changing world.Our Heart At Work Behaviors support this mission, emphasizing the importance of empathy, compassion, and kindness in every interaction. We strive to create a culture where every individual feels empowered to make a difference and contribute to our shared purpose. Career Growth Opportunities and Learning BenefitsAs a Customer Service Representative at blithequark, you'll have access to a comprehensive training program that includes:* On-the-job training with experienced coaches and mentors* Ongoing development and training to stay up-to-date on product knowledge and best practices* Opportunities for advancement and career growth within the company* A supportive and inclusive work environment that fosters collaboration and teamworkWork Environment and Company CultureBlithequark is a dynamic and fast-paced environment that values diversity, inclusion, and belonging.Our team is passionate about delivering exceptional customer service and making a positive impact on people's lives. We offer a range of benefits and perks, including:* Competitive salary and benefits package* Opportunities for career growth and advancement* Comprehensive training and development program* Collaborative and supportive work environment* Recognition and rewards for outstanding performanceCompensation, Perks, and BenefitsWe offer a competitive salary and benefits package, including:* $20-$30/hour salary range* Comprehensive health insurance and wellness programs* 401(k) matching and retirement savings plan* Paid time off and holidays* Opportunities for professional development and growthIf you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity to join blithequark as a Customer Service Representative.Please visit our website to learn more and. !