Experienced Customer Service Representative – Healthcare Industry – Work from Home Opportunity for NYS Residents

Are you a customer-focused individual with a passion for delivering exceptional support? Are you looking for a dynamic work-from-home opportunity that offers a chance to pivot your customer service expertise into the exciting healthcare industry? Look no further than this exciting role at blithequark, a renowned multinational firm in Pittsford, NY. As a dedicated and reliable Customer Service Representative, you will play a vital role in providing top-notch support to customers, ensuring their medical insurance queries are handled with respect, patience, and accuracy.This is an ideal opportunity to join a forward-thinking organization that values its employees and offers a range of benefits and career growth opportunities. About blithequarkblithequark is a leading multinational firm that specializes in providing innovative solutions to the healthcare industry. With a strong commitment to customer satisfaction and employee development, blithequark offers a dynamic and supportive work environment that fosters growth and success. As a valued member of the team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer service.Key ResponsibilitiesAs a Customer Service Representative, your key responsibilities will include:* Delivering exceptional customer support by answering calls and responding to queries in a timely and professional manner* Assisting customers with medical insurance questions, ensuring each interaction is handled with respect, patience, and accuracy* Accurately documenting call content in real-time to ensure seamless communication and record-keeping* Collaborating with internal teams to resolve customer issues and improve overall customer experience* Staying up-to-date with product knowledge and industry developments to provide informed and expert supportSchedule and Training* Work Hours: Tuesday through Saturday, 9:00 AM - 5:30 PM* Training: Monday through Friday, 8:30 AM – 5 PM (approximately the first 2 weeks)* Note: Rotating holidays as neededCompensation and Benefits* Pay: $16.20/hr* Benefits: Health Insurance, 401K, PTO available* Opportunities for career growth and professional development* Collaborative and supportive work environment* Flexible work-from-home scheduleEssential Qualifications* High school diploma or equivalent required* 1-2 years of customer service experience in a call center or healthcare setting* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment and prioritize tasks effectively* Strong problem-solving and analytical skills* Proficiency in bolthires Office and other software applicationsPreferred Qualifications* Bachelor's degree in a related field (e.g., business, communications, healthcare)* Experience working in the healthcare industry or with medical insurance products* Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR))* Bilingual or multilingual skillsSkills and Competencies* Excellent customer service skills, with a focus on empathy, patience, and respect* Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues* Ability to work in a fast-paced environment and prioritize tasks effectively* Strong problem-solving and analytical skills, with the ability to think critically and resolve customer issues* Proficiency in bolthires Office and other software applications* Ability to learn and adapt to new systems, processes, and technologiesCareer Growth Opportunities and Learning Benefits* Opportunities for career growth and professional development, including training and education programs* Collaborative and supportive work environment, with a focus on employee development and well-being* Flexible work-from-home schedule, with opportunities for remote work and flexible hours* Competitive compensation and benefits package, including health insurance, 401K, and PTOWork Environment and Company Culture* blithequark is a dynamic and supportive work environment that fosters growth and success* Collaborative and inclusive culture, with a focus on employee development and well-being* Flexible work-from-home schedule, with opportunities for remote work and flexible hours* Opportunities for career growth and professional development, including training and education programsIf you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity at blithequark.Please through our website including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!