Experienced IT Support Specialist – Remote Data Entry and Technical Assistance

Are you a tech-savvy individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we have an exciting opportunity for you to join blithequark as an Experienced IT Support Specialist –Remote Data Entry and Technical Assistance. At blithequark, we are committed to providing a work environment that is inclusive, respectful, and free from discrimination. We believe in fostering a culture of innovation, collaboration, and continuous learning, where our employees can grow and develop their skills to reach their full potential.About theRole:As an Experienced IT Support Specialist, you will play a critical role in providing technical assistance and data entry support to our clients. You will be responsible for troubleshooting and resolving technical issues, both remotely and on-site, using a variety of tools and technologies. Your expertise will be essential in ensuring that our clients' systems and equipment are running smoothly and efficiently. Key Responsibilities:* Provide exceptional customer service to clients via phone, email, chat, and in-person support* Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure* Conduct site visits to investigate issues and provide on-site support as needed* Collaborate with internal teams to resolve complex technical issues and implement solutions* Develop and maintain knowledge of new technologies and trends in the IT industry* Provide data entry support to clients, including entering and updating information in various systems* Conduct quality assurance checks to ensure accuracy and completeness of data entry tasksEssentialQualifications:* 2+ years of experience in a technical support role, preferably in a remote or IT environment* Strong knowledge of bolthires Windows operating systems and software applications* Experience with Cisco VPN, Citrix, Phantom, Symantec, and other IT tools and technologies* Excellent communication and interpersonal skills, with the ability to communicate complex technical information to both technical and non-technical clients* Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues in a timely and efficient manner* Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service excellencePreferredQualifications:* Specialized certifications, such as A+, Network+, or MCP* Experience with cloud-based technologies and software applications* Knowledge of database management systems and data analysis tools* Experience working in a fast-paced, dynamic environment with multiple priorities and deadlinesCompensation andBenefits:* Competitive hourly rate, ranging from $22.10 to $35.90 per hour, depending on experience and qualifications* Opportunities for professional growth and development, including training and education programs* Comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan* Paid time off, including vacation, sick leave, and holidays* Flexible work arrangements, including remote work options and flexible schedulingWork Environment:* blithequark is committed to providing a work environment that is inclusive, respectful, and free from discrimination* Our office is located in a convenient and accessible location, with ample parking and public transportation options* We offer a collaborative and dynamic work environment, with a focus on teamwork and customer satisfactionIf you are a motivated and tech-savvy individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Equal Employment Opportunity:blithequark is an equal opportunity employer, committed to providing a work environment that is inclusive, respectful, and free from discrimination. We welcome applications from diverse candidates, including those with disabilities, and are committed to providing reasonable accommodations to ensure equal access to employment opportunities. Note:This job posting is for a remote data entry and technical assistance position, with the opportunity to work from home.However, please note that some on-site work may be required, and candidates must be willing to travel to client sites as needed.