Experienced Full Stack Customer Service Representative – Work from Home in Tennessee at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join blithequark's team as a Work from Home Customer Service Representative in Tennessee. As a key member of our customer-facing team, you'll be the voice of blithequark, connecting with customers, resolving issues, and promoting our innovative products and services. About blithequarkblithequark is a global leader in communications and technology, dedicated to empowering individuals and businesses to thrive in an ever-changing world.With a rich history of innovation and a commitment to customer satisfaction, we're shaping the future of connectivity and beyond., and you'll be part of a dynamic, inclusive, and growth-oriented organization that values diversity, equity, and inclusion. Your ImpactAs a Work from Home Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, driving sales growth, and promoting our latest products and services. Your key responsibilities will include:* Handling customer service calls, emails, and chats, ranging from billing and payments to plan changes and upgrades* Utilizing creative problem-solving skills to address complex customer questions and concerns* Navigating multiple tools and systems to update customer accounts and maintain records* Providing effective and timely resolutions for customers and delivering personalized recommendations for our latest products and services* Meeting monthly sales goals and delivering an outstanding customer experience through a consultative approachYour Day-to-DayAs a Work from Home Customer Service Representative, your day will be filled with opportunities to:* Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of blithequark's products and services* Resolve complex customer issues virtually, using various tools and resources, and collaborating with your manager or support team for assistance* Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services* Perform basic troubleshooting on both products and services when issues arise* Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional serviceWhat You Can Look Forward ToAs a Work from Home Customer Service Representative, you'll enjoy:* Competitive hourly pay, ranging from $15.54 to $17.36, with additional compensation up to $3,000 if all sales goals and performance expectations are met* Opportunities to earn up to $72,114 per year, with top sellers achieving this level of success* Amazing perks and benefits, including:+ Medical, dental, and vision coverage+ 401(k) plan+ Tuition reimbursement program+ Paid Time off and holidays (with some exceptions)+ Sick leave+ Paid Parental Leave+ Adoption Reimbursement+ Disability Benefits (short-term and long-term)+ Life and Accidental Death Insurance+ Supplemental benefit programs: critical illness, accident hospital indemnity/group legal+ Employee Assistance Programs (EAP)+ Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phoneWhat We're Looking ForTo succeed in this role, you'll need:* Call center or customer service experience* Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours* Occasional overtime may be requiredWork From Home RequirementsTo ensure a seamless work-from-home experience, you'll need:* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)* An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)* blithequark will provide all necessary equipment (keyboard, monitor, computer, mobile device, etc.)* Your workspace must align with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)* You'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)Career PossibilitiesAt blithequark, career growth opportunities are limitless.You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of blithequark, we'd love to hear from you! Ready to and start delivering exceptional customer experiences? and take the first step towards a rewarding career with blithequark! Join the conversationFollow us on social media to stay up-to-date on the latest news, tips, and best practices in customer service and beyond!#Virtualjob #Virtualwork #CustomerService #CareerGrowth #WorkFromHome #Tennessee #blithequark