Experienced Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation

At blithequark, we're on a mission to revolutionize the way we listen to our customers and drive business growth through data-driven insights. As aSenior Statistics Architect, you'll play a critical role in transforming and innovating our Voice of the Customer (VOC) method, leveraging cutting-edge technologies and methodologies to deliver exceptional customer experiences. of passionate professionals who are dedicated to making a meaningful impact and driving business success. About blithequarkblithequark is a leading global payments and financial services company that's committed to helping our customers succeed.With a rich history of innovation and a passion for customer-centricity, we're constantly pushing the boundaries of what's possible. Our culture is built on a foundation of collaboration, empathy, and a shared commitment to excellence. We're proud to be a workplace that values diversity, equity, and inclusion, and we're dedicated to creating a work environment that's inclusive, supportive, and empowering for all. The RoleAs aSenior Statistics Architect, you'll be responsible for leading the transformation and innovation of our VOC method, working closely with cross-functional teams to design, develop, and implement data-driven solutions that drive business growth and customer satisfaction.Your expertise in statistics, data analysis, and data visualization will be instrumental in helping us make data-informed decisions and drive business outcomes. Key Responsibilities* Collaborate with utility teams to outline, design, and implement business requirements for the VOC method* Develop and maintain a deep understanding of Voice of the Customer methods and leverage them to inform data-driven insights and business decisions* Design and build robust data models to support high-performance statistics processing and standardized metric definitions* Develop and implement large-scale statistics and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python)* Provide guidance on optimizing data processing and analytics to drive efficiency and effectiveness in computing programs using massive data ecosystems* Develop and implement consumer tale evaluation and elaboration, design and development of software programs, testing, and builds automation tools* Proactively identify and automate repetitive tasks to improve efficiency and productivity* Collaborate with colleagues from GSN and bolthires to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit techniqueEssential Qualifications* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years* Experience working with Agile methodologies, including small increments of a product introduced at daily intervals to business groups* Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams, including product owners, technical leads, and business stakeholders* Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop data-driven insights* Experience with data visualization tools and techniques, including Tableau, Power BI, or similar toolsPreferred Qualifications* Experience working with large-scale data ecosystems, including Hadoop, Spark, and NoSQL databases* Experience with data warehousing and business intelligence tools, including AWS Redshift, bolthires BigQuery, or similar tools* Experience with machine learning and artificial intelligence techniques, including predictive modeling, clustering, and decision trees* Experience with data governance and data quality tools, including data validation, data cleansing, and data transformationWhat We Offer* Competitive base salaries and bonus incentives* Support for economic-well-being and retirement* Flexible work model with hybrid, onsite, or digital preparations depending on position and business needs* Generous paid parental leave policies (depending on location)* Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location)* Free and confidential counseling aid through our Wholesome Minds application* Career development and education opportunitiesIf you're a motivated and experiencedSenior Statistics Architect looking for a new challenge, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!