Experienced Customer Service Representative – Commercial and Public Sector Support

Are you a highly motivated and customer-focused individual looking to start a rewarding career in customer service? Do you have excellent communication skills and a passion for delivering exceptional customer experiences? Look no further than blithequark, a leading provider of business process outsourcing, staff augmentation, and contact center customer services. We are seeking experienced Customer Service Representatives to and support our commercial and public sector clients. About blithequarkAt blithequark, we pride ourselves on delivering industry-leading solutions that drive exceptional customer experiences and optimal performance.Our team of experts works closely with clients to understand their unique needs and develop tailored solutions that meet their business objectives. With a focus on innovation, quality, and customer satisfaction, we strive to make a positive impact on our clients' businesses and the communities we serve. Job SummaryAs a Customer Service Representative at blithequark, you will be responsible for handling inbound customer inquiries, troubleshooting technical issues, and providing exceptional customer service to our commercial and public sector clients.You will work in a fast-paced, dynamic environment, utilizing state-of-the-art contact center technology and customer experience methodology to deliver best-in-class customer experiences. This is an excellent opportunity to develop your skills, build your career, and make a meaningful contribution to our team. Key Responsibilities* Handle inbound customer inquiries via phone, email, and chat, providing timely and effective resolutions to customer issues* Troubleshoot technical issues and provide basic technical support to customers* Utilize systems and technology to complete account management tasks, including data entry and record-keeping* Recognize sales opportunities and apply sales skills to upgrade customers* Explain and position products and processes when interacting with customers* Appropriately escalate customer dissatisfaction to ensure timely resolution* Ensure first call resolution through problem-solving and effective call handlingIdeal CandidateWe are seeking highly motivated, customer-focused individuals who possess excellent communication skills and a passion for delivering exceptional customer experiences.The ideal candidate will have:* 1-2 years of customer service experience, preferably in a contact center environment* Excellent communication, problem-solving, and conflict resolution skills* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines* Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively* Basic knowledge of bolthires Office Suite (Excel, PowerPoint, Word, Outlook)* Ability to type swiftly and accurately (20+ words per minute)* High school diploma or equivalent required; associate's or bachelor's degree preferredWhat We OfferAt blithequark, we offer a comprehensive benefits package, including:* Competitive salary and bonus structure* Comprehensive medical, dental, and vision coverage* 401(k) retirement savings plan with company match* Paid time off and holidays* Opportunities for career growth and advancement* Collaborative and dynamic work environment* Recognition and rewards for outstanding performanceWhy Join blithequark?At blithequark, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to provide opportunities for growth, development, and recognition. If you are a motivated and customer-focused individual looking to start a rewarding career in customer service, we encourage you to apply. To apply for this exciting opportunity, please submit your resume and cover letter to. We look forward to hearing from you!Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We do not discriminate on the basis of age, ancestry, color, disability, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.Accommodationsblithequark is committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you require accommodations during the application or interview process, please contact our Human Resources department at. Job TypeFull-timeLocationJob CategoryCustomer Service & SupportExperience1-2 yearsEducationHigh school diploma or equivalent required; associate's or bachelor's degree preferredSkills* Excellent communication, problem-solving, and conflict resolution skills* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines* Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively* Basic knowledge of bolthires Office Suite (Excel, PowerPoint, Word, Outlook)* Ability to type swiftly and accurately (20+ words per minute)Work Environment* Work in a professional office environment* Use a computer and telephone headset for extended periods* Regularly required to move about the office to accomplish tasks* Occasionally required to lift up to 40 poundsSalaryCompetitive salary and bonus structureBenefits* Comprehensive medical, dental, and vision coverage* 401(k) retirement savings plan with company match* Paid time off and holidays* Opportunities for career growth and advancement* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance