Experienced Customer Service Agent – Ground Operations at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly motivated and customer-focused Customer Service Agent to join our Ground Operations team in Tucson, Arizona. About blithequarkAt blithequark, we're more than just a company – we're a community of passionate individuals dedicated to providing friendly, reliable, and low-bolthires air travel to our customers.Our commitment to excellence is reflected in our company promise, which emphasizes the importance of creating a stable work environment that fosters equal opportunities for learning and personal growth. We encourage creativity and innovation, and we're always looking for ways to improve our effectiveness. Job SummaryAs a Customer Service Agent at blithequark, you'll be the face of our company, providing legendary customer service to our passengers, cargo customers, and baggage handlers. You'll work in a dynamic, safe environment, handling a wide range of tasks, from ticketing and check-in to baggage service and resolving customer complaints.If you're a friendly, patient problem-solver who enjoys multitasking and working with others, we want to hear from you! Responsibilities• Provide friendly service to and maintain positive relationships with all internal and external customers• Work in a cooperative spirit to ensure the success of our company• Provide legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs• Handle any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems• Greet and handle customers in a polite and friendly manner, handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets• Compute charges, make change, and balance daily transactions• Check in baggage and cargo, answer telephone calls to provide information to callers, page customers, resolve problems or complaints, and assist as needed• Handle transactions required to board the aircraft in a timely and efficient manner• Deal with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage, resolving such problems quickly and within guidelines established by the company• Provide current and accurate fare, schedule, reservations, flight arrival/departure information, and answer all general inquiries from customers and other visitors to the airport terminal• Complete forms and reports as required by the company• Write irregularity and complaint reports as required• Perform other job duties as directed by employee leadersKnowledge, Skills, and Abilities• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job• Ability to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations• Ability to work well with others as part of a team, meet the public, and work under stressful situations• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period• Must be aware of hazardous situations and be able to handle emergencies as needed• Must work under tight time constraints to accomplish quick turns of aircraft• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement• Must be able to perform all job functions within a limited space• Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems• Must possess good written and oral skills• Must be able to communicate information and instructions verbally or via radio equipmentEducation and Experience• No education requirement• No experience requirementLicensing/Certification• Must be able to obtain a SIDA badge and meet all local airport requirements• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flightsPhysical Abilities• Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces• Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods• Must maintain the ability to wear prescribed uniformsOther Qualifications• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines• Must be a U.S.citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986• Must be at least 18 years of age• Must be able to comply with Company attendance standards as described in established guidelines• Ability to work shift work and/or overtime• Foreign language skills are desirable, but not requiredCompensation and Benefits• Pay of $19.63 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale• Opportunities for overtime and shift premiums• Benefits you'll love:+ Fly for free, as a privilege, on any open seat on all blithequark flights (your eligible dependents too)+ Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck+ Potential for annual ProfitSharing contribution toward retirement – when blithequark profits, you profit+ Explore more Benefits you'll love:Work Environment and Company Culture• Our Ground Operations team is a dynamic and fast-paced environment where no two days are ever the same• We're a community of passionate individuals dedicated to providing friendly, reliable, and low-bolthires air travel to our customers• We encourage creativity and innovation, and we're always looking for ways to improve our effectiveness• We're committed to creating a stable work environment that fosters equal opportunities for learning and personal growthIf you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you!to join our Ground Operations team at blithequark in Tucson, Arizona.