Experienced Customer Service Remote Agent – Access-a-Ride Transportation Program Support

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a strong work ethic and excellent communication skills? If so, we invite you to join blithequark, a leading provider of customer service solutions for the NYC Transit Authority's Access-a-Ride transportation program. As a Full-Time or Part-Time Customer ServiceRemote Agent, you will play a vital role in ensuring the satisfaction of our customers while working from the comfort of your own home.About blithequarkblithequark is a trusted partner of the NYC Transit Authority, providing 24/7/365 customer service support for the Access-a-Ride program. Our team of dedicated professionals is committed to delivering exceptional service, resolving customer issues efficiently, and promoting a positive experience for all users. As a remote agent, you will be an integral part of our team, working closely with our experienced trainers and support staff to ensure seamless customer interactions. Job SummaryWe are seeking experienced and entry-level Customer ServiceRemote Agents to.As a remote agent, you will be responsible for handling customer inquiries, resolving issues, and providing information about the Access-a-Ride program. This is a fantastic opportunity to work in a dynamic environment, develop your skills, and grow your career in customer service. Key ResponsibilitiesAs a Customer ServiceRemote Agent, your key responsibilities will include:* Handling customer inquiries via phone, email, or chat in a professional and courteous manner* Resolving customer issues efficiently and effectively, escalating complex issues to senior agents or supervisors as needed* Providing accurate and up-to-date information about the Access-a-Ride program, including eligibility, application processes, and service details* Maintaining accurate records of customer interactions, including notes and data entry* Collaborating with colleagues to achieve team goals and objectives* Participating in ongoing training and development programs to enhance your skills and knowledge* Adhering to blithequark's policies and procedures, including those related to data security and confidentialityQualifications and RequirementsTo be successful as a Customer ServiceRemote Agent, you will need to possess the following qualifications and requirements:* Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and courteous manner* Strong listening and problem-solving skills, with the ability to resolve customer issues efficiently and effectively* Ability to work independently in a remote environment, with minimal supervision* Strong computer skills, including proficiency in bolthires Office and data entry software* Ability to work a flexible schedule, including evenings, weekends, and holidays* High school diploma or equivalent required; associate's or bachelor's degree preferred* Previous customer service experience preferred, but not requiredPreferred QualificationsWhile the above qualifications are essential, we also welcome candidates with the following preferred qualifications:* Experience working in a call center or customer service environment* Familiarity with the Access-a-Ride program or similar transportation services* Certification in customer service or a related field* Bilingual or multilingual skills, with the ability to communicate with customers in multiple languagesSkills and CompetenciesTo succeed as a Customer ServiceRemote Agent, you will need to possess the following skills and competencies:* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work independently and as part of a team* Strong computer skills, including proficiency in bolthires Office and data entry software* Ability to adapt to changing situations and priorities* Strong time management and organizational skills* Ability to maintain confidentiality and handle sensitive customer informationCareer Growth Opportunities and Learning BenefitsAs a Customer ServiceRemote Agent, you will have access to a range of career growth opportunities and learning benefits, including:* Ongoing training and development programs to enhance your skills and knowledge* Opportunities for advancement to senior agent or supervisory roles* Collaborative and supportive work environment* Flexible scheduling and work-life balance* Competitive compensation and benefits packageWork Environment and Company CultureAs a remote agent, you will work from the comfort of your own home, with minimal supervision.Our team is committed to delivering exceptional service, promoting a positive work environment, and supporting each other's growth and development. We value diversity, inclusion, and respect, and strive to create a workplace culture that is welcoming and inclusive for all employees. Compensation, Perks, and BenefitsAs a Customer ServiceRemote Agent, you will receive a competitive compensation package, including:* Competitive hourly rate* Opportunities for overtime pay* Comprehensive benefits package, including health, dental, and vision insurance* Paid time off and holidays* Access to ongoing training and development programs* Collaborative and supportive work environmentIf you are passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer, committed to diversity, inclusion, and respect. We welcome applications from qualified candidates of all backgrounds, including those with disabilities, veterans, and individuals from diverse racial and ethnic backgrounds.