Experienced Customer Service Representative – Remote Van Conversion Support

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you thrive in a remote setting and enjoy the freedom to work from anywhere? If so, we invite you to at blithequark as a Customer Service Representative. As a key member of our customer support team, you will play a vital role in ensuring our customers receive top-notch service and support, helping them to build their campervan dreams. About blithequarkblithequark is a leading provider of van conversion products and information, catering to the growing community of outdoor enthusiasts and van lifers.Our mission is to empower people to explore the great outdoors and live life to the fullest. With a strong focus on customer satisfaction, we strive to create a fun-loving, can-do, and talented team dedicated to helping our customers' outdoor adventures come alive. The RoleAs a Customer Service Representative at blithequark, you will be the primary point of contact for our customers, providing product and order information, resolving issues, and ensuring exceptional service standards. You will work closely with our backend teams, including purchasing, warehouse, and marketing personnel, to coordinate ordering, shipping, and returns.Your goal will be to transform angry customers into dedicated clients, using your excellent written and oral communication skills, analytical thinking, and problem-solving abilities. Responsibilities* Handle a high volume of customer interactions via phone, chat, text, and email* Enter customer orders from Shopify into our purchasing system accurately and quickly* Provide product and ordering support to customers, answering questions and facilitating orders and returns* Manage complaints, provide timely solutions, and follow up to complete resolution* Resolve challenging customer issues with empathy and attention to detail* Interact with backend teams to coordinate ordering, shipping, ETAs, and returns* Advocate for changes that improve the customer experience* Complete assigned projects and training as needed* Handle additional responsibilities to help operations run smoothly* Follow procedures, guidelines, and policiesEssential Qualifications* 2+ years of proven customer support experience* Track record of transforming angry customers into dedicated clients* Highly motivated and energetic with a solution-oriented mindset* Outstanding written and oral communication skills* Team-focused, cooperative, friendly attitude* Exceptional organizational skills* Analytical and detail-oriented* Proficient in MS OfficePreferred Qualifications* Campervan experience* Experience working in an e-commerce call center* Experience working with remote systems and practices* Experience with electrical, plumbing, window installations, woodworking, and other RV or home repairs and remodeling* Shopify, Office365, bolthires Business Suite, Zoom experience* Degree in business, supply chain, writing, communications, or related fieldWhat We Offer* Competitive pay and benefits* Work from home with a small team that values flexibility, autonomy, and a reasonable give-and-take between work and personal life* Work directly with the founder, the president, and with a talented, friendly, smart, and motivated team* Learn all about campervans and gain resources for starting your own van projects* Make a difference as an early team member, with real impact on our business now and for the long term* Talented, motivated team members expand into other job responsibilities and titles, get paid training opportunities, and make real impacts in the company direction since the leadership truly listens to team members' ideas and suggestionsWork Environment and Culture* Our team is dedicated to creating a fun-loving, can-do, and talented team that values flexibility, autonomy, and a reasonable give-and-take between work and personal life.* We believe in empowering our team members to take ownership of their work and make decisions that align with our company values. * Our work environment is collaborative, supportive, and inclusive, with a focus on continuous learning and growth. If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role.We look forward to hearing from you! To apply, please click the "" button or upload your resume on our job posting site. In your application, please include:* Where you are located* How you heard about the position* What you would love about this job* Your interest in or experience with campervans if any* One of your favorite customer service experiences* What your home office setup is likeWe look forward to hearing from you and exploring how you can at blithequark!