Experienced Customer Service Management Supervisor – Access & Patient Support

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's Access & Patient Support team as an Experienced Customer Service Management Supervisor. At blithequark, we're revolutionizing the way specialty pharmaceutical manufacturers connect with their customers and drive product success. Our innovative approach combines direct drug distribution, non-commercial pharmacy services, patient access support, and financial programs to create a seamless experience for our clients.As a key member of our team, you'll play a critical role in shaping the future of healthcare and making a meaningful impact on people's lives. About the RoleAs an Experienced Customer Service Management Supervisor, you'll be responsible for leading a team of customer service and enrollment specialists, as well as reimbursement staff who investigate benefit coverage for pharmacy and medical benefits. Your primary focus will be on ensuring that our customers receive exceptional service, resolving complex issues, and driving operational excellence.Key Responsibilities* Supervise a team of customer service and enrollment specialists, as well as reimbursement staff, to ensure that they're meeting their performance goals and providing exceptional service to our customers. * Oversee the staffing schedule to meet client contract requirements and company policies, including standard operating policies and work instructions. * Directly supervise employees in the Access Patient Support Center, providing training, planning, assigning, and directing work, as well as rewarding and disciplining employees as needed.* Set priorities for the team to ensure task completion, coordinate work activities with other supervisors, and apply expertise to solve standard and non-standard problems within your area. * Make decisions, often difficult and unpopular, by carefully weighing pros and cons and acting in the best interest of the work team. * Provide direction in discussing and creating development plans, and provide input into succession planning for your work area. * Align individual goals with work area/functional goals, build confidence and respect among team members, and achieve your own goals/commitments regardless of obstacles.* Work within budgetary/financial objectives set by your manager, applying knowledge of profit drivers to work processes within your area. * Identify opportunities for long-term change within your work team or product/service, and build customer relationships by interpreting customer needs and assessing their business requirements. Essential Qualifications* Bachelor's degree or equivalent work experience preferred. * 3-5 years of experience in the healthcare field, preferably in customer service or a related field.* Strong leadership skills, with the ability to create and communicate strategic and tactical plans leading to an efficient and effective operation. * Advanced knowledge of healthcare reimbursement, preferably with experience in phone-based customer service. * Excellent observation skills, with the ability to identify trends and problems while providing solutions. * Superior written and verbal communication skills, with the ability to present information in one-on-one and small group situations. * Ability to mediate situations in which parties are in disagreement and facilitate a positive outcome.Preferred Qualifications* Experience with bolthires Office products, including Word, PowerPoint, Teams, Outlook, and Excel. * Critical and creative thinking, with the ability to adapt and be flexible in a fast-paced environment. * Self-motivated and dependable, with a passion for developing oneself and others. Training and Work Schedule* Your new hire training will take place from 8:00am-5:00pm CT, with mandatory attendance required. * This position is full-time (40 hours/week), with flexibility to work any of our shift schedules during normal business hours (Monday-Friday, 7:00am-7:00pm CT).Remote Work Details* You will work remotely, full-time, requiring a dedicated, quiet, private, distraction-free environment with access to high-speed internet. * We will provide you with the computer, technology, and equipment needed to successfully perform your job. * You will be responsible for providing high-speed internet, with the following requirements:+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. + Download speed of 15Mbps (megabyte per second).+ Upload speed of 5Mbps (megabyte per second). + Ping Rate Maximum of 30ms (milliseconds). + Hardwired to the router. + Surge protector with Network Line Protection for CAH issued equipment. Compensation and Benefits* Anticipated salary range: $65,500 - $93,550. * Bonus eligible: No. * Benefits: blithequark offers a wide variety of benefits and programs to support health and well-being, including medical, dental, and vision coverage, paid time off, health savings account (HSA), 401k savings plan, access to wages before pay day with myFlexPay, flexible spending accounts (FSAs), short- and long-term disability coverage, work-life resources, paid parental leave, and healthy lifestyle programs.Application Window* Anticipated application window to close: 03/06/2025. * If interested in this opportunity, please as soon as possible. Diversity, Equity, and Inclusion* blithequark supports an inclusive workplace that values diversity of thought, experience, and background. * We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. * blithequark is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.* If you're a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. * Please through our website, and we look forward to reviewing your qualifications and experience.