Experienced Customer Service Coordinator – Remote Customer Support Team at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Coordinator to join our remote customer support team. As a key member of our team, you will play a vital role in providing top-notch support to our customers, resolving issues efficiently, and exceeding their expectations. Why Join blithequark? At blithequark, we're committed to creating a workplace that's inclusive, diverse, and empowering.Our team members are the backbone of our organization, and we strive to provide them with the tools, resources, and support they need to succeed. As a Customer Service Coordinator, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. JobResponsibilities:As a Customer Service Coordinator, you will be responsible for:* Providing exceptional customer service to our clients via phone, email, and chat* Resolving customer complaints and issues in a timely and professional manner* Promoting and selling air travel to the traveling public or freight forwarders* Providing assistance with passenger check-in and load acceptance* Interpreting authorities' guidelines and requirements for domestic and international travel or shipment shipments* Meeting and dispatching planes within set-up times* Providing assistance to distressed passengers and customers* Protecting business assets and revenue* Ensuring a safe and secure travel experience for our customers* Possessing the physical ability and dexterity to perform various job-related duties* Using organizational skills to perform multiple tasks within a limited timeframe* Being self-motivated and requiring minimum supervision* Responding and assisting during safety and emergency situations* Following internal and external regulations and procedures* May be required to drive and operate air stairs to board and deplane passengers* Responsible for the overall performance in the work location and may be required to lead and direct the work of other employees* May be required to perform Passenger Operation Control duties, including air-to-ground communication and Tower dutiesWhat You'll Need for Success:To be successful in this role, you'll need:* A high school degree or equivalent* The ability to read, write, fluently speak, and understand the English language* Bilingual language skills are required in some locations* A valid driver's license as required by local authorities* Must satisfy FAA background checks to qualify for unescorted access to airport security identification display areas (SIDA), if applicable* Must be able to obtain suitable airport authority and/or US Customs security badges, if applicable* Ability to work abnormal and/or prolonged hours, including weekends and holidays* Must be able to work on a regular and timely basisWhat You'll Get:As a valued member of our team, you'll enjoy a range of benefits, including:* Travel Perks: With blithequark, you'll have access to over 6,800 daily flights across our global network, allowing you to explore 365 destinations and create unforgettable memories with your loved ones.* HealthBenefits: From day one, you'll have access to comprehensive health, dental, prescription, and vision benefits, as well as digital health visits, flexible spending accounts, and more. * Wellness Programs: We're committed to helping you be your best self, which is why we offer a range of wellness programs, including access to fitness classes, mental health resources, and more. * 401(k) Program: Available upon hire, our 401(k) program allows you to save for your future, with company contributions available after one year.* AdditionalBenefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. At blithequark, we're passionate about creating a workplace that's inclusive, diverse, and empowering. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, while helping individuals reach their full potential and creating inclusive work environments that meet and exceed the needs of our diverse global community.Ready to take the first step in your career journey? to become a part of our dynamic team and start exploring the world with blithequark!