Experienced Customer Service Associate – Remote Support for Home Automation Services

At blithequark, we revolutionize the way homeowners manage their household chores by providing an innovative platform for automated services. Our mission is to make life easier for our customers by connecting them with reliable and skilled service providers. As we continue to grow and expand our services, we are seeking a highly skilled and dedicated Customer Service Associate to join our remote team. About blithequarkblithequark is a leading provider of home automation services, offering a wide range of solutions for homeowners to manage their household work.Our platform allows customers to easily book and manage services, from house cleaning to yard maintenance, window cleaning, and pool maintenance. With our fully vetted service providers and user-friendly online booking application, we strive to provide an exceptional customer experience. We are looking for a talented and customer-focused individual to join our remote team as a Customer Service Associate. As a key member of our customer service team, you will be the first point of contact for our customers and service providers, providing exceptional support and resolving issues in a timely and professional manner.ResponsibilitiesAs a Customer Service Associate at blithequark, your key responsibilities will include:* Answering incoming calls from customers and service providers in a professional and courteous manner* Responding to customer emails, texts, and web chat inquiries in a timely and efficient manner* Helping customers with bookings, including booking a service, canceling, and rescheduling* Assisting service providers with questions or issues regarding Work Orders and policy questions* Troubleshooting software issues and providing technical support to customers and service providers* Working as part of a fully remote team, utilizing technology that allows for team communication, training, and meetingsRequirementsTo be successful in this role, you will need to possess the following skills and qualifications:* Analytical and Problem-Solving Skills: You will be able to analyze customer emails and provide thoughtful responses that address all aspects of a customer's concern.* Communication and Interpersonal Skills: You will be able to handle incoming phone calls from customers without getting nervous and communicate effectively with customers and service providers. * Technical Skills: You will be able to troubleshoot software malfunctions and work efficiently on a remote-based team of co-workers. * Time Management and Organization: You will be able to track multiple issues at the same time and manage your workload effectively. * Professionalism and Integrity: You will be able to maintain a professional and courteous demeanor at all times, even in challenging situations.Preferred QualificationsWhile not required, the following qualifications would be beneficial for this role:* Previous experience in customer service or a related field* Knowledge of home automation services or a related industry* Experience working in a remote team environment* Familiarity with software applications and technical troubleshootingWhat We OfferAs a Customer Service Associate at blithequark, you will enjoy a range of benefits and perks, including:* Competitive Pay: $17.50 to $20.50 per hour, based on experience* Health InsuranceBenefits: Available to eligible employees* Paid Time Off: Generous paid time off policy to ensure work-life balance* Opportunities for Growth and Development: blithequark is committed to the growth and development of our employees, with opportunities for career advancement and professional development.Work EnvironmentAs a remote employee, you will be working from the comfort of your own home, with the flexibility to create your own schedule and work environment. You will need to have a quiet and dedicated workspace, a good internet connection, and a computer to perform your duties. Compensation and Benefits* Pay Range: $17.50 to $20.50 per hour, based on experience* Health InsuranceBenefits: Available to eligible employees* Paid Time Off: Generous paid time off policy to ensure work-life balanceIf you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.Please visit our website at [www.blithequark.com]( to learn more about our company and our services. ! Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. NoteThis is a remote job, but only available for residents of Arizona.