Experienced Customer Service/Dispatcher for Mobile Medical Company – 24/7 Remote Call Center Operations

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two shifts are ever the same? If so, we invite you to of dedicated professionals at blithequark as a Customer Service/Dispatcher for our 24/7 mobile medical call center. About blithequarkAt blithequark, we are a leading provider of innovative mobile medical solutions, serving a diverse range of clients across the country. Our mission is to deliver exceptional patient care and outcomes through our network of skilled professionals and cutting-edge technology.As a key member of our team, you will play a vital role in ensuring the seamless delivery of our services, from scheduling and dispatch to customer service and follow-up. Job SummaryWe are seeking a highly skilled and customer-focused individual to join our 24/7 remote call center team as a Customer Service/Dispatcher. In this role, you will be responsible for handling incoming calls, scheduling work, answering customer service questions, dispatching work to technicians, and ensuring that all jobs are completed to the highest standards.You will work closely with multiple clients, learning their unique requirements and adapting to their needs in a fast-paced, dynamic environment. Key Responsibilities* Handle incoming calls from clients and patients, providing exceptional customer service and resolving issues in a timely and professional manner* Schedule work for technicians, ensuring that all jobs are completed on time and to the highest standards* Dispatch work to scheduled technicians, using your problem-solving skills to optimize workflow and minimize delays* Follow up with clients and patients to ensure that all jobs are completed to their satisfaction* Develop and maintain a deep understanding of our clients' needs, including their client base, staff, and services offered* Work collaboratively with our team to prioritize, triage, and make decisions to optimize workflow and achieve exceptional resultsEssential Qualifications* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred* 1-2 years of experience in customer service, dispatch, or a related field* Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment* Strong attention to detail and organizational skills, with the ability to prioritize and manage multiple tasks and responsibilities* Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction* Strong technical skills, including proficiency in computer software and hardware, and the ability to learn new systems and technologies quicklyPreferred Qualifications* Experience working in a call center or dispatch environment, with a strong understanding of customer service principles and practices* Knowledge of medical terminology and procedures, with a strong understanding of the mobile medical industry* Experience working with VOIP phones and other communication technologies* Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions in a fast-paced environment* Ability to work a rotating shift schedule, including nights, weekends, and holidaysSkills and Competencies* Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, patients, and colleagues* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions in a fast-paced environment* Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction* Strong technical skills, including proficiency in computer software and hardware, and the ability to learn new systems and technologies quickly* Ability to adapt to changing priorities and deadlines, with a strong focus on delivering exceptional results in a fast-paced environmentCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to the growth and development of our employees.As a Customer Service/Dispatcher, you will have the opportunity to develop your skills and knowledge in a fast-paced, dynamic environment, with access to ongoing training and development programs. You will also have the opportunity to work with a diverse range of clients and patients, developing your understanding of the mobile medical industry and expanding your professional network. Work Environment and Company CultureAs a remote employee, you will have the flexibility to work from the comfort of your own home, with a quiet and professional workspace that presents as a traditional office environment.You will have access to all the tools and resources you need to succeed, including VOIP phones, computer software, and other communication technologies. Our company culture is built on a strong foundation of customer service, teamwork, and innovation, with a focus on delivering exceptional results in a fast-paced environment. Compensation, Perks, and BenefitsAs a Customer Service/Dispatcher at blithequark, you will be rewarded with a competitive salary of $14.00 per hour, with the opportunity to earn additional income through bonuses and incentives.You will also have access to a range of benefits, including:* Work from home flexibility* Rotating shift schedule, including nights, weekends, and holidays* Ongoing training and development programs* Access to a diverse range of clients and patients, with opportunities to develop your understanding of the mobile medical industry* Strong technical skills, including proficiency in computer software and hardware, and the ability to learn new systems and technologies quicklyIf you are a highly motivated and customer-focused individual with a passion for delivering exceptional results in a fast-paced environment, we invite you to apply for this exciting opportunity.Please apply including a little bit about yourself and your work availability, as well as your work history. Either an informal work history or a resume is acceptable. Application Questions* Do you have a quiet work space? * Are you 18 or older? * What is your availability? Are you available to work the hours outlined here? Location* Idaho (Required)Work Location* RemoteWe look forward to hearing from you and exploring how you can contribute to our team's success at blithequark.