Experienced Customer Service Agent – Airport Operations and Logistics

At blithequark, we're on a mission to revolutionize the way we transport cargo and provide exceptional customer experiences. As a Ramp Agent, you'll play a vital role in ensuring our customers' baggage and cargo arrive safely and on time. If you're passionate about delivering top-notch customer service, working in a fast-paced environment, and contributing to a dynamic team, we want to hear from you! About blithequarkblithequark is a leading provider of cargo transportation and logistics services, with a commitment to excellence, safety, and customer satisfaction.Our team is dedicated to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. We're proud to offer a culture that values our employees' growth and well-being, and we're excited to have you ! Key ResponsibilitiesAs a Ramp Agent, your primary responsibilities will include:* Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions.* Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions. * Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. * Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination. * Maintaining a high level of safety awareness and adhering to all operational processes and procedures. Work Environment and ScheduleAs a Ramp Agent, you'll work in a fast-paced airport environment, with a focus on safety and efficiency.Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. You'll work between 20 and 40 hours per week, with opportunities for overtime and career advancement. Benefits and PerksAt blithequark, we're committed to providing our employees with a comprehensive benefits package and a range of perks to support their growth and well-being. Some of the benefits and perks you can expect include:* Competitive salary, industry-leading profit-sharing program, and performance incentives.* 401(k) with generous company contributions up to 9%. * Paid time off, including vacation, holidays, paid personal time, maternity and parental leave. * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits. * Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health.* Domestic and International space-available flight privileges for employees and eligible family members. * Career development programs to achieve your long-term career goals. * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. * Recognition rewards and awards through the platform Unstoppable Together. * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.* Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, including car and hotel rentals, auto, home, and pet insurance, legal services, and childcare. What You Need to SucceedTo be successful as a Ramp Agent, you'll need to possess the following qualifications:* Consistently prioritize safety and security of self, others, and personal data. * Embrace diverse people, thinking, and styles. * Possess a high school diploma, GED, or high school equivalency. * Be at least 18 years of age and have authorization to work in the United States.* Have a valid driver's license. * Proficiency in English. * Pass a physical ability test (PAT). You can prepare for the PAT by watching this video. * Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE. * Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.What Will Give You a Competitive EdgeWhile not required, the following qualifications will give you a competitive edge:* N/AJoin the blithequark TeamIf you're passionate about delivering exceptional customer service, working in a fast-paced environment, and contributing to a dynamic team, we want to hear from you! to become a part of the blithequark team and start your journey to success!