Experienced Full Stack Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic and supportive work environment where your voice is heard and valued? If so, we invite you to join blithequark, a leading Customer Service Contact Center dedicated to revolutionizing the healthcare industry through patient advocacy and account resolution. As aRemote Healthcare Billing and Customer Service Representative at blithequark, you will play a vital role in helping patients and their families navigate complex medical bills, providing them with options to resolve account balances, and ensuring a seamless customer experience.With a strong foundation of integrity, passion, and respect, we empower our team members to make a meaningful impact in the lives of our clients and their patients. What sets blithequark apart? * Family-owned business where you become part of the family, not just a number* Award-winning workplace: consistently ranked as one of the "Top 10 Best Places to Work" in our industry* Over 20 years of consistent and healthy growth with world-class clients* Your voice is heard and appreciated* You are a part of the success with your ideas and your efforts* Competitive pay and incentive programs* We promote from within!Grow your career with blithequark* Work from home opportunity with modified in-office work options available for those who like the "office" settingJob SummaryAs aRemote Healthcare Billing and Customer Service Representative, you will work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your primary responsibilities will include:* Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing and often unexpected medical bills* Providing outstanding customer service and collaborating with patients over the phone on affordable payment plans and taking payments by phone* Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow-bolthires in our software systems throughout each day* Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus* Continuously improving, with supportive coaching/feedback from your manager and team leads and ongoing trainingWhat You'll Do* Provide empathetic and personalized support to patients and their families, addressing their concerns and resolving account balances* Collaborate with patients to develop and implement affordable payment plans, ensuring timely and efficient resolution of accounts* Utilize computer proficiency and software systems to accurately document all calls and follow-bolthires, maintaining accurate records and ensuring seamless communication* Work closely with team members to achieve shared goals and objectives, promoting a culture of collaboration and teamwork* Participate in ongoing training and development programs, enhancing your skills and knowledge to deliver exceptional customer service and supportEssential Qualifications* High school diploma or equivalent required; associate's or bachelor's degree preferred* 1-2 years of experience in customer service, healthcare, or a related field* Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals* Strong computer proficiency, with experience using software systems and technology to document and track patient information* Ability to work independently and as part of a team, with a strong focus on customer service and patient advocacy* High school diploma or equivalent required; associate's or bachelor's degree preferredPreferred Qualifications* Experience working in a healthcare setting, with knowledge of medical billing and insurance processes* Certification in medical billing or a related field (e.g., CPC, CMRS)* Strong analytical and problem-solving skills, with the ability to resolve complex issues and concerns* Experience working in a remote or virtual environment, with a strong focus on self-motivation and discipline* Bilingual or multilingual skills, with the ability to communicate effectively with patients and families from diverse backgroundsSkills and Competencies* Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals* Strong computer proficiency, with experience using software systems and technology to document and track patient information* Ability to work independently and as part of a team, with a strong focus on customer service and patient advocacy* Strong analytical and problem-solving skills, with the ability to resolve complex issues and concerns* High level of empathy and compassion, with the ability to provide personalized support and advocacy to patients and familiesCareer Growth Opportunities and Learning Benefits* Opportunities for career advancement and professional growth within blithequark* Ongoing training and development programs, enhancing your skills and knowledge to deliver exceptional customer service and support* Collaborative and supportive work environment, with a focus on teamwork and shared goals* Recognition and rewards for outstanding performance and contributions to the teamWork Environment and Company Culture* Remote work opportunity with modified in-office work options available for those who like the "office" setting* Collaborative and supportive work environment, with a focus on teamwork and shared goals* Recognition and rewards for outstanding performance and contributions to the team* Opportunities for career advancement and professional growth within blithequark* Ongoing training and development programs, enhancing your skills and knowledge to deliver exceptional customer service and supportCompensation, Perks, and Benefits* Competitive pay structure, with a base annual pay ranging from $37,440 to $43,680, based on prior experience* Monthly performance bonuses ranging from $100 to $400* Opportunities for career advancement and professional growth within blithequark* Ongoing training and development programs, enhancing your skills and knowledge to deliver exceptional customer service and support* Collaborative and supportive work environment, with a focus on teamwork and shared goals* Recognition and rewards for outstanding performance and contributions to the team* Comprehensive benefits package, including:+ 401(k) matching+ Dental insurance+ Employee assistance program+ Employee discount+ Flexible spending account+ Health insurance+ Life insurance+ Paid time off+ Tuition reimbursement+ Vision insurance+ Work from homeIf you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity to join blithequark as aRemote Healthcare Billing and Customer Service Representative.Please apply including your resume and a cover letter, to. We look forward to hearing from you!