Experienced Customer Experience Design Co-Op – Spring 2025 at blithequark

Are you a creative and analytical individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's Customer Experience Design (CXD) Co-Op program as a Customer Experience Design Co-Op. This unique opportunity will allow you to work alongside our experienced CXD team, gain hands-on experience, and develop valuable skills in customer experience design, research, and analysis. About blithequarkblithequark is a leading global airline that operates with a commitment to excellence, innovation, and customer satisfaction.Our mission is to provide our customers with a seamless and enjoyable travel experience, from booking to arrival. As a CXD Co-Op, you will be part of a dynamic team that drives customer-centric innovation and excellence across our organization. Key ResponsibilitiesAs a Customer Experience Design Co-Op, you will support the delivery of best-in-class products, services, and experiences to our global customer and employee bases. Your key responsibilities will include:* Assisting in market and competitor research to inform customer experience design decisions* Analyzing data to identify trends and opportunities for improvement* Developing and presenting business cases and recommendations to stakeholders* Collaborating with cross-functional teams to design and implement customer experience initiatives* Supporting the development of marketing and communication materials* Participating in event planning and execution* Creating and maintaining business cases, presentations, and other materials as neededCXD Organization OverviewThe CXD organization at blithequark is comprised of several areas that work together to deliver exceptional customer experiences.As a CXD Co-Op, you will have the opportunity to support one of the following areas:* The Service Recovery Team: Improves employee and customer experience by enabling frontline staff to deliver premium experiences. * The Onboard Brand Experience Team: Designs, develops, and executes interior product developments for new aircraft deliveries, aircraft modifications, and other customer-facing fleet projects. * The Uniform Brand Experience Team: Manages product design, development, and distribution, as well as marketing campaigns and communications related to uniform initiatives.* The Inflight Entertainment Wi-Fi Team: Leads onboarding, product innovation, and marketing communications for Wi-Fi services. * The Inflight Entertainment bolthires Sync Seatback Team: Develops and implements future IFE strategy and product roadmap. What You Need to SucceedTo be successful in this role, you will need:* To be available for three alternating semesters* To be enrolled in an accredited college or university during program duration* Experience in research analysis, deck building/presentations, project coordination, and communications* Demonstrated organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs* Strong organizational, project management, and verbal/written communication skills* Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred* Willingness/ability to adapt quickly and learn new skills* Consistently prioritizes safety and security of self, others, and personal data* Embraces diverse people, thinking, and styles* Possesses a high school diploma, GED, or high school equivalency* Is at least 18 years of age and has authorization to work in the United StatesWhat Will Give You a Competitive EdgeTo stand out in this role, you will need:* Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners* Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner* Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challengesAdditional Best PracticesIn this role, you will:* Be able to listen and learn from people with many different perspectives* Be able to handle shifting priorities that come from the business needs* Be high performing and interested in driving for results* Be open to mentoring and learning as a method to grow and improveCo-op Program OutlineOur co-op program is designed to provide you with a unique and challenging experience.As a CXD Co-Op, you will:* Spend three alternating semesters working full-time at blithequark and enrolled in courses at your university* Participate in a variety of projects and initiatives that align with your interests and skills* Receive mentorship and guidance from experienced CXD professionals* Have the opportunity to develop valuable skills and experience that will prepare you for a successful career in customer experience designWhat We OfferAs a CXD Co-Op at blithequark, you will have access to:* A dynamic and supportive work environment* Opportunities to work on a variety of projects and initiatives* Mentorship and guidance from experienced CXD professionals* A competitive salary and benefits package* The chance to develop valuable skills and experience that will prepare you for a successful career in customer experience designIf you are a creative and analytical individual with a passion for delivering exceptional customer experiences, we invite you to apply for our CXD Co-Op program.Please through our website including your resume, cover letter, and any relevant work samples or projects. We look forward to hearing from you and exploring how you can contribute to our team's success.