Experienced Customer Service Representative – Sales (Hybrid) at blithequark

Join blithequark, a global leader in communications and technology, as a Customer Service Representative – Sales (Hybrid) and become the voice of our company. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, while driving to meet your daily and monthly sales goals. About blithequarkblithequark is a renowned company that has been at the forefront of innovation and customer-centricity.With a rich history of delivering exceptional services and products, we continue to push the boundaries of what's possible in the communications and technology industry. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a leader in our field. Job SummaryAs a Customer Service Representative – Sales (Hybrid), you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.You'll handle customer interactions (calls, chats, emails) in a fast-paced environment, accurately resolve issues related to service, billing, payments, and collections, and explain bills and product features clearly. You'll also troubleshoot basic problems and seek higher support if needed, build customer confidence and loyalty by resolving issues, and support various customer inquiries, including technical issues. Key Responsibilities* Handle customer interactions (calls, chats, emails) in a fast-paced environment* Accurately resolve issues related to service, billing, payments, and collections* Explain bills and product features clearly* Troubleshoot basic problems and seek higher support if needed* Build customer confidence and loyalty by resolving issues* Support various customer inquiries, including technical issues* Work a flexible 40 hour per week schedule, which may include nights and weekends* Participate in paid training to enhance your skills and knowledgeWhat We're Looking For* Unwavering Customer Focus: You're passionate about delivering exceptional customer service and building strong relationships with our customers.* Strong Work Ethic: You're a self-motivated and disciplined individual who can work effectively in a fast-paced environment. * Adaptability: You're able to adapt quickly to changing situations and priorities. * Problem-Solving Skills: You're able to analyze problems, identify solutions, and implement effective resolutions. * Attention to Details: You're meticulous and detail-oriented, ensuring that every interaction is accurate and efficient. As a member of our team, you'll enjoy a range of benefits and perks, including:* Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark home phone* Tuition reimbursement program* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. * Paid Parental Leave* Medical/Dental/Vision coverage* 401(k) plan* Additional sick leave beyond what state and local law require may be available but is unprotected* Adoption Reimbursement* Disability Benefits (short term and long term)* Life and Accidental Death Insurance* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal* Employee Assistance Programs (EAP)* Extensive employee wellness programsWork from Home (WFH) Requirements* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).blithequark will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.Career Growth OpportunitiesAs a Customer Service Representative – Sales (Hybrid) at blithequark, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of blithequark, we'd love to hear from you! If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.Don't miss out on the chance to and become the voice of blithequark. Equal Employment Opportunity (EEO)It is the policy of blithequark to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities.