Experienced Billing Customer Support Associate – Web & Cloud Application Development

Are you a detail-oriented and customer-focused individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment and value operational excellence? If so, we invite you to at blithequark as a Billing Customer Support Associate. In this role, you will play a critical part in shaping the customer billing experience from start to finish, ensuring accuracy and efficiency in our billing operations, and serving as a key liaison between our customers and internal teams. About blithequark blithequark is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're a collaborative and inclusive team that encourages new ideas and celebrates every win. Our commitment to diversity and respect for individuality makes us a welcoming and supportive environment for people from all walks of life. About the Role As a Billing Customer Support Associate, you will be responsible for ensuring the accuracy and efficiency of our billing operations, while serving as a key liaison between our customers and internal teams. You'll be a key player in shaping the customer billing experience from start to finish, by managing the customer billing experience from invoice generation to resolving payment issues, with professionalism, empathy, and a solutions-oriented mindset. This role is ideal for someone who thrives in a fast-paced environment, values operational excellence, and is energized by helping others. Responsibilities * Serve as a primary point of contact for client billing and accounts receivable inquiries, providing clear, empathetic, and professional communication to resolve issues effectively. * Handle sensitive and complex billing matters with discretion, prioritizing member satisfaction and adhering to internal policies. * Work within cross-functional teams to resolve payment and billing errors. * Implement quality assurance for all billing-related processes. * Utilize accounting and AR platforms such as Salesforce, Stripe, or similar tools to manage customer accounts and ensure data integrity. * Identify trends, suggest improvements, and contribute to optimizing the billing and collections process. * Balance multiple priorities and deadlines while maintaining a high level of accuracy and attention to detail in a fast-paced environment. * Provide billing-related support for the Special Projects team in a manner that adheres to their timeline. * Review monthly invoices to ensure clarity and accuracy before posting on the member billing portal. * Support location managers with any AR or billing-related inquiries and assist with executing transactions within Salesforce. * Compile detailed statements of accounts including invoice breakdowns, payment allocation, credit memos, and refunds for members upon request. * Collaborate effectively with teams across time zones, particularly supporting coordination between East Coast and West Coast operations. About You * Proven ability to communicate clearly and empathetically with customers, both verbally and in writing. * Strong problem-solving skills with a focus on delivering solutions that prioritize customer satisfaction. * Familiarity with accounting systems and AR platforms (e.g. Zendesk, Salesforce, Stripe, or similar). * Ability to handle sensitive billing issues with professionalism, discretion, and a member-first mindset. * Comfortable managing multiple tasks and deadlines with strong attention to detail in a fast-paced environment. * Experience working cross-functionally with teams such as Accounting, Operations, and Sales. * Strong analytical skills and the ability to work independently and collaboratively. * Ideally located on the East Coast and willing to work some West Coast hours to support cross-time-zone collaboration. * Bachelor's degree or equivalent work experience required. * Nice to have: experience in Billing/Accounts Receivable and a strong customer service orientation. * 1+ years of experience in a customer service or client-facing support role, ideally in a billing or accounting environment. Compensation and Benefits The annual base compensation range for this role is between $55,000 - $60,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for an annual 10% bonus and participation in our long-term incentive program. Other great perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies. Equal Employment Opportunity blithequark is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Why Join blithequark? At blithequark, we're passionate about creating great days for teams of all sizes and stages. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're a collaborative and inclusive team that encourages new ideas and celebrates every win. Our commitment to diversity and respect for individuality makes us a welcoming and supportive environment for people from all walks of life. If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to at blithequark as a Billing Customer Support Associate. and be a part of our mission to create great days for teams of all sizes and stages!