Experienced Full Stack Customer Support Specialist – Home-Based Customer Experience Expert

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to at blithequark as a Home-Based Customer Support Specialist. As a key member of our customer experience team, you will play a vital role in supporting our 425+ customers across the United States, providing white-glove service, and ensuring seamless resolution of customer issues. About blithequark blithequark is a leading Business Process Outsourcing (BPO) company that supports growth-minded small and medium-sized businesses in the United States. We pride ourselves on being a compassionate organization that prioritizes our employees' well-being, offering generous salaries, empathetic management, and growth-oriented training. Our team is dedicated to delivering superior back-office services, focusing on quick response, attention to detail, and innovative ideas. If you're passionate about working with happy, enthusiastic over-achievers and enjoy wild growth, you'll love your career with us! Job Summary As a Home-Based Customer Support Specialist, you will be responsible for providing exceptional customer support through various channels, including email, phone, and chat. You will be the central point of contact between our customers and multiple departments within blithequark, ensuring seamless issue resolution and providing solutions to our customers. Your primary responsibilities will include: * Daily customer support management, including answering customer questions and resolving issues in a timely manner * Adhering to Service Level Agreements (SLAs) for customer support * Managing customer support tickets and delegating tasks as needed * Critical thinking skills for issue resolution and problem-solving * Creating documentation to help customers resolve their issues * Providing accurate, valid, and complete information using the right methods and tools * Managing the email inbox and responding to emails and requests in a prioritized manner * Developing and updating knowledge bases and playbooks * Tracking customer service metrics and analytics * Managing large quantities of incoming emails and providing weekly KPI dashboard updates for L10 meetings Ideal Candidate Profile We're looking for a highly skilled and motivated individual who is passionate about delivering exceptional customer experiences. The ideal candidate will possess: * Exceptional attention to detail and email management skills * Polished professional demeanor and communication skills * Ability to adapt to a variety of tasks and work in a deadline-centric environment * Strong multitasking and organizational skills * Comfortable working in a team environment and being a team player * Friendly and values-driven approach to customer support * Critical thinking skills and ability to resolve complex issues * Strong oral and written communication skills * 2+ years of experience in customer support or client communication Technical Requirements * Professional proficiency with the Microsoft Suite, including Outlook, PowerPoint, and Excel * Experience with Asana and various messaging and web-based platforms * CRM software experience, including HubSpot, is a plus * Microsoft Suite experience, including Excel, is a plus What We Offer As a Home-Based Customer Support Specialist at blithequark, you can expect: * Competitive salary range of PHP 25,000.00 - 35,000.00 * Work-from-home opportunities with a flexible schedule * Generous salaries and benefits package * Empathetic management and growth-oriented training * Opportunities for career growth and professional development * A dynamic and supportive team environment * Recognition and rewards for outstanding performance If you're a motivated and customer-centric professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to receiving your application and getting to know you better! Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.