Experienced Customer Care Advisor – Driving Sustainable Solutions and Exceptional Customer Experiences

At blithequark, we're revolutionizing the way people live and work by making sustainable solutions more accessible, affordable, and easier to understand. As a leading technology company, we're proud to deliver best-in-class financing and software products for a wide range of eco-friendly solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. With over 1 million homeowners benefiting from our innovative technology, we're committed to empowering professionals and individuals to make a positive impact on the environment. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018, and we're just getting started. We're also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. As a Customer Care Advisor at blithequark, you'll play a critical role in driving our mission forward by providing exceptional customer service and support to our clients. If you're a motivated and customer-focused professional with a passion for sustainable solutions, we want to hear from you! Key Responsibilities: * Represent blithequark as a subject matter expert during a series of calls to customers, providing expert guidance and support to ensure their needs are met * Provide exceptional customer service and support by utilizing strong verbal and written communication skills, ensuring every interaction is positive and memorable * Offer additional blithequark products to customers that may benefit from our other services, driving revenue growth and customer satisfaction * Update blithequark systems to ensure each interaction with a customer is well documented, maintaining accurate records and improving our customer service processes * Handle issues with diplomacy to ensure that every customer is happy with their experience with blithequark, resolving conflicts and concerns in a timely and professional manner * Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly, maintaining open communication and transparency * Complete other tasks as deemed appropriate by manager, contributing to the success of our team and the growth of our business Essential Qualifications: * 3+ years of customer service and/or sales experience, with a proven track record of reliability and a strong work ethic * Previous solar customer service or sales experience highly desired, with a deep understanding of the industry and its challenges * Excellent interpersonal, verbal, and written communication skills, with the ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion * Ability to adapt to changing situations and priorities, embracing change and flexibility to the needs of the business and team * Proven ability to accept and apply coaching and feedback from leadership, with a growth mindset and a willingness to learn and improve Preferred Qualifications: * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong analytical and problem-solving skills, with the ability to think critically and creatively * Proficiency in CRM software and other customer service tools, with the ability to learn and adapt to new systems and processes * Experience working in a team environment, with a collaborative and supportive approach to customer service and sales What We Offer: * Competitive hourly rate of $22/hour * Opportunities for career growth and professional development, with a focus on customer service and sales excellence * Collaborative and supportive work environment, with a team of experienced professionals who are passionate about sustainable solutions * Recognition and rewards for outstanding performance, with a focus on customer satisfaction and revenue growth * Comprehensive training and onboarding program, with ongoing support and coaching to ensure success in your role Why Join blithequark? * We're a dynamic and innovative company that's making a real difference in the world * We offer a collaborative and supportive work environment, with a team of experienced professionals who are passionate about sustainable solutions * We're committed to empowering our employees to grow and develop in their careers, with opportunities for professional development and advancement * We offer a competitive compensation package, with a focus on customer service and sales excellence * We're proud to support our award-winning nonprofit, GivePower, which is changing the lives of millions of people around the world If you're a motivated and customer-focused professional with a passion for sustainable solutions, we want to hear from you! to and help drive our mission forward. : To apply for this exciting opportunity, please visit our website at and. We can't wait to hear from you! Equal Employment Opportunity: blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.