Experienced Bilingual Vietnamese Customer Support Specialist – Patient Care and Operations

Are you a passionate and empathetic individual with a strong command of the Vietnamese language and excellent communication skills? Do you have a desire to make a meaningful impact in the lives of patients and families navigating the complexities of healthcare? Look no further! blithequark is seeking an experienced Bilingual Vietnamese Customer Support Specialist to join our dynamic team in Chesterfield, MO. About blithequark blithequark is a rapidly growing healthcare technology company that is revolutionizing the way patients access and afford critical medications. Our mission is to make prescriptions accessible and affordable to everyone, and we're committed to delivering exceptional patient care and support. With a focus on innovation, collaboration, and customer satisfaction, we're building a team of passionate and dedicated professionals who share our vision. Responsibilities As a Bilingual Vietnamese Customer Support Specialist, you will play a critical role in providing top-notch patient care and support to our patients, doctors, and insurers. Your responsibilities will include: * Receiving inbound phone calls to resolve routine and new issues with patients, doctors, and insurers * Providing patient care to accurately support pharma programs and triage to appropriate teams when required * Striving to meet and exceed structured performance targets * Documenting all call information and data discovery according to operating procedures * Utilizing Knowledge Base materials as a foundation for resolving inquiries * Maintaining confidentiality of patient and proprietary information * Developing a working knowledge of company-related security and privacy practices * Participating in continued education on product changes, new features, and product launches * Helping improve the patient experience by sharing feedback with management to further develop the product, materials, and processes Requirements To be successful in this role, you will need: * Bilingual Vietnamese required, with a strong command of the English language * High school diploma or GED required, Bachelor's degree strongly preferred * Customer service or inbound call center experience required * Healthcare, pharmacy, or other relevant industry experience strongly preferred * Strong verbal and written communication skills * Sound technical skills, analytical ability, good judgment, and strong operational focus * A passion for providing top-notch patient care * Ability to work with peers in a team effort and cross-functionally * Strong technical aptitude and ability to learn complex new software Location and Hours This is a full-time position, 40 hours per week, with rotating Saturdays (1/month) from 9am-5pm. You will be required to work a variety of shifts, including: * Monday-Friday across various shifts (8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm) * Scheduling flexibility, as your schedule may change over time according to business needs * Onsite: 400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017 Benefits As a valued member of our team, you will enjoy a comprehensive benefits package, including: * Medical, dental, and vision insurance plans that fit your needs * 401(k) retirement plan * Paid time off, sick time, and holidays * Paid parental/baby bonding leave * Daily meal stipend for onsite marketplace * Pre-tax transit benefits and free onsite parking Why Join Us At blithequark, we're not just building a company – we're building a community of passionate and dedicated professionals who share our vision of making a meaningful impact in the lives of patients and families. We're an equal opportunity employer and value diversity of all kinds. If you're looking for a challenging and rewarding career opportunity, join us today! If you're a motivated and empathetic individual with a strong command of the Vietnamese language and excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!