Experienced Full Stack Customer Care Specialist – Automotive Industry Expertise

Are you a customer-centric professional with a passion for delivering exceptional service in a fast-paced environment? Do you have a knack for building strong relationships and resolving complex issues with ease? If so, we invite you to join blithequark's team as an Experienced Full Stack Customer Care Specialist, where you'll have the opportunity to leverage your expertise in the automotive industry and make a meaningful impact on our customers' experiences. About blithequark At blithequark, we're revolutionizing the way the world buys, owns, sells – or simply uses – cars. Our groundbreaking technology and commitment to stellar experiences for drivers and dealers alike have made us a leader in the automotive industry. As a blithequark employee, you'll have the chance to work on iconic consumer brands like Autotrader and Kelley Blue Book, as well as industry-leading dealer-facing companies like vAuto and Manheim. Our people-centered atmosphere is at the heart of everything we do, and we're committed to creating a workplace where everyone feels valued, supported, and empowered to succeed. Job Summary As an Experienced Full Stack Customer Care Specialist, you'll be the face of blithequark, providing exceptional service to our customers and resolving complex issues with ease. You'll work closely with our team to build strong relationships, identify client needs, and provide solutions and alternatives that exceed their expectations. If you're a customer-focused, service-oriented professional with a passion for the automotive industry, we want to hear from you. Key Responsibilities * Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible * Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data * Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy * Manage high volume of tasks in a timely and efficient manner * Identify client needs, research issue and provide solutions and/or alternatives * Build sustainable relationships and engage clients by providing best-in-class service * Meet and/or exceed established key performance criteria * Provide excellent client service and advocacy * Work across the organization as needed to resolve client requests * Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions * Dispatch available vehicles to clients across all regions on an inbound basis * Effectively communicate to the client how to use any of our client-facing tools * Perform other duties as deemed necessary by management Qualifications * High School Diploma/GED and 5 years' experience in a related field * OR the right candidate can also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field * Auction and/or logistics/transportation knowledge a strong plus * Excellent oral and written communications skills, particularly in a phone or email context * Attention to detail and follow-through * Demonstrated ability to adapt in a changing environment * Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment * Demonstrated experience being a customer-focused, service-oriented professional Skills and Competencies * Strong customer service skills with a focus on building sustainable relationships * Excellent communication and problem-solving skills * Ability to work in a fast-paced, dynamic environment with multiple priorities * Strong analytical and problem-solving skills * Ability to work independently and as part of a team * Strong attention to detail and follow-through * Ability to adapt to changing priorities and deadlines Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Full Stack Customer Care Specialist, you'll have access to a range of training and development opportunities, including: * On-the-job training and coaching * Regular feedback and performance evaluations * Opportunities for advancement and career growth * Access to industry-leading training and development programs * A comprehensive benefits package, including health care insurance, retirement planning, and paid days off Work Environment and Company Culture Our office is a dynamic and fast-paced environment where everyone is passionate about delivering exceptional service to our customers. As an Experienced Full Stack Customer Care Specialist, you'll be part of a close-knit team that's dedicated to making a meaningful impact on our customers' experiences. We're committed to creating a workplace where everyone feels valued, supported, and empowered to succeed. Compensation, Perks, and Benefits As an Experienced Full Stack Customer Care Specialist, you'll be eligible for a competitive salary, plus additional compensation that may include commission and/or an incentive program. You'll also be eligible for a comprehensive benefits package, including: * Health care insurance (medical, dental, vision) * Retirement planning (401(k)) * Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO) * A range of other benefits and perks, including employee discounts and recognition programs If you're a customer-focused, service-oriented professional with a passion for the automotive industry, we want to hear from you. Please apply including your resume and a cover letter, to. We can't wait to hear from you and learn more about your qualifications and experience. Equal Employment Opportunity blithequark is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. blithequark provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.