Experienced Bilingual Customer Service Representative – Multilingual Communication and Problem-Solving Expert

At blithequark, we are committed to delivering exceptional customer experiences that exceed expectations. As a leading provider of waste management services, we are seeking a highly skilled and bilingual Customer Service Representative to join our dynamic team in Ukiah, CA. If you are a motivated and empathetic individual with a passion for problem-solving and multilingual communication, we encourage you to apply for this exciting opportunity. About blithequarkblithequark is a dynamic and growing organization that values innovation, teamwork, and customer satisfaction.Our company is dedicated to providing reliable and efficient waste management services to our customers, and we are committed to building long-term relationships with our clients. As a member of our team, you will have the opportunity to work in a fast-paced and cooperative environment that fosters individual growth and development. Job SummaryAs a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in both English and Spanish.You will work closely with other departments to resolve customer disputes, demonstrate proficiency in proprietary operational systems, and communicate effectively with customers and colleagues. This is an excellent opportunity for a motivated and bilingual individual to and contribute to our mission of delivering exceptional customer experiences. Key Responsibilities* Work in conjunction with other departments to resolve customer disputes and demonstrate the ability to become proficient in the use of proprietary operational systems.* Effectively communicate issues, needs, and opportunities with customer service employees and other managers, and solicit sales of new or additional services. * Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. * Interview customers and record interview information into computer for customer service, talk with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.* Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records, and issue discontinuance orders. * Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient. * Deliver services to customers in a manner that promotes goodwill, interact with customers and blithequark employees to determine service requirements and resolve problems or complaints. * Work in a fast-paced, cooperative, high call volume environment, solicit sales of new or additional services.* Cover for the reception desk when necessary. Working Conditions and Physical Effort* Work environment is an office setting, areas are clean, ventilated, and well-lit. Our Customer Service Representatives normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. * CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.* Long periods spent sitting, typing, or looking at a computer screen are common. Minimum Job Requirements* Ability to read, write, comprehend, and communicate in English and Spanish. Being bilingual is a must. High school diploma or equivalent preferred. * 2 years of Customer Service experience. * Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required. * Excellent organization and communication skills. * Ability to analyze and solve problems, gather data, compile information, and prepare reports.What We Offer* Competitive hourly rate starting at $22 per hour with regular wage increases. * Excellent benefits, including medical, dental, vision, flexible spending account, long-term & short-term disability, life insurance, 401K retirement, and unlimited opportunities to "Connect withYour Future". * Opportunities for individual growth and development in a dynamic and growing organization. * Collaborative and supportive work environment that fosters teamwork and innovation. * Recognition and rewards for outstanding performance and contributions to the team.If you are a motivated and bilingual individual with a passion for problem-solving and multilingual communication, we encourage you to apply for this exciting opportunity. To be considered for this position, please complete an application at [www.blithequark.com]( Application information and additional instructions can be found once you select your position of interest. Equal Opportunity Employerblithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.At blithequark, we are committed to building a diverse and inclusive team that reflects the communities we serve. We believe that our employees are our greatest asset, and we are dedicated to providing a supportive and collaborative work environment that fosters individual growth and development. If you are a motivated and bilingual individual with a passion for problem-solving and multilingual communication, we encourage you to apply for this exciting opportunity.