Entry Level Remote Customer Service Representative – Join the blithequark Team and Start Your Career in a Dynamic and Supportive Environment

Are you a motivated and customer-focused individual looking to launch your career in a remote customer service role? Do you have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Entry LevelRemote Customer Service Representative position at blithequark, a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.About blithequarkblithequark is a dynamic and innovative company that has established itself as a trusted partner in the industry. With a commitment to excellence and a focus on innovation, we have built a reputation for delivering exceptional customer experiences and driving business growth for our clients. Our team of talented professionals is dedicated to providing world-class service and support to our clients, and we are seeking like-minded individuals to join our growing team. Job OverviewAs an Entry LevelRemote Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer experiences and resolving customer issues in a timely and professional manner.You will be responsible for handling inbound calls, troubleshooting basic technical issues, and building strong relationships with customers while professionally representing some of the most recognizable brands in the world. This is a wonderful opportunity to start your career with a dynamic and supportive team, and with our industry-leading training, you will be equipped with the skills and knowledge needed to succeed in this role. Key Responsibilities* Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner* Utilize systems and technology to complete account management tasks and provide exceptional customer experiences* Recognize sales opportunities and apply sales skills to upgrade customer accounts* Explain and position products and processes with customers to ensure a deep understanding of our services* Appropriately escalate customer dissatisfaction with managerial team to ensure timely resolution* Ensure first call resolution through problem-solving and effective call handlingCandidate QualificationsTo be considered for this position, you must possess the following qualifications:* Must be 18 years of age or older* High school diploma or equivalent* Excellent organizational, written, and oral communication skills* The ability to type swiftly and accurately (20+ words a minute)* Basic knowledge of bolthires Office Suite (Excel, PowerPoint, Word, Outlook)* Basic understanding of Windows operating system* Highly reliable with the ability to maintain regular attendance and punctuality* The ability to evaluate, troubleshoot, and follow-up on customer issues* An aptitude for conflict resolution, problem-solving, and negotiation* Must be customer service-oriented (empathetic, responsive, patient, and conscientious)* Ability to multi-task, stay focused, and self-manage* Strong team orientation and customer focus* The ability to thrive in a fast-paced environment where change and ambiguity are prevalent* Excellent interpersonal skills and the ability to build relationships with your team and customersConditions of EmploymentTo be eligible for this position, you must:* Be authorized to work in the country where the job is based* Be willing to submit to a Level II background and/or security investigation with a fingerprint (subject to the program and location of the position)* Be willing to submit to drug screening (subject to the program and location of the position)Compensation and BenefitsAt blithequark, we believe that your hard work deserves recognition and reward.Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Some of the benefits and incentives we offer include:* Paid Time Off: Earn PTO and paid holidays to take the time you need* Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!* HealthBenefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones.* Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity and EqualityAt blithequark, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at blithequark are based solely on a person's merit and qualifications. blithequark maintains a work environment free from discrimination, where employees are treated with dignity and respect.All employees are responsible for fulfilling blithequark's commitment to a diverse and equal-opportunity work environment. DisclaimerThe purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. If you're ready to join a dynamic and supportive team and start your career in a remote customer service role, we encourage you to apply for this exciting opportunity at blithequark.